Wild Pharao Casino - El retiro del jugador se ha retrasado.

Hey

I used a first deposit bonus, waged it all the way through and requested a payout of 2000 euros. I still had 250 euros left and kept playing with them until I was down to 6000 euros.

have verified myself completely. Often had to send my ID to 2 different emails from the casino.

1000 euros were in my bank account relatively quickly. The other 5000 euros have been "processed" for almost 30 days, but nothing comes.

Live chat helps zero only the game provider checks, etc. Did someone have a suggestion or can help me?

Best regards

Hey

ich hab einen ersteinzahlungsbonus verwendet habe diesen komplett durch gewagert und habe eine Auszahlung von 2000 Euro beantragt. Ich hatte noch 250 Euro übrig und habe mit diesen weiter gespielt bis ich auf 6000 Euro war.

habe mich komplett verifiziert. Musste des Öfteren meinen Ausweis an 2 verschiedene e Mails des Casinos schicken.

1000 Euro waren relativ schnell auf meinem Bankkonto. Die anderen 5000 Euro sind nun fast seit 30 Tagen „Processed"aber es kommt nichts.

Live chat hilft null immer nur der spielanbieter prüft usw. Hatt jemand einen Vorschlag bzw. kann mir helfen ?

liebe Grüße

Dear Chiilo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and specify which bonuses you claimed? If possible, please, forward me your cashier and bonus history.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I sent the answer by email

Best regards

Die Antwort habe ich per email geschickt

liebe grüße

Thank you very much Chiilo for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Chiilo,

I'm Nick and I'll be assisting you from now on. I would like to ask Wild Pharao Casino to join us and help us resolve the player's issue.

Hey nick

yes I have no problem with it 😉

Hey nick

ja hab ich kein Problem damit 😉

Dear Chiilo,

Unfortunately we did not receive any respond from the casino. We will be keep trying to contact them but if they will fail to respond within the next 7 days, the complaint will be closed as unresolved, which may negatively affect the casino's rating. Could you please also advise if the issue still persists?

Regards,

Nick

Hi, sorry for the delay. Actually there was some technical issue on behalf of this. We will solve this asap, sorry for the inconvenience.

Dear Wild Pharao Casino,

I will now set back the timer on you and please provide us any update within the next 7 days. Looking forward to your answer.

Dear Wild Pharao Casino,

Another 7 days have passed. Is there any update regarding the case? It would be great to receive some kind of feedback.

Regards,

Nick

Hi, please note payment has been sent

A payment is still missing

Eine Zahlung fehlt noch

Hi please check your bank account it should be already arrived, otherwise latest by Monday

case can be ended now all payouts have been received.

fall kann beendet werden jetzt sind alle Auszahlungen eingegangen.

Dear Chiilo,

Thank you very much for letting us know that the payment has arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you.

Best regards,

Nick

Casino.guru