Wild Pharao Casino - El retiro del jugador se ha retrasado.

The payout period is given as 5 working days.

I have been waiting for my payout since:

2021-12-18

When it comes to support, you are constantly being dismissed with statements about public holidays, etc.

Die Auszahlungsdauer wird mit 5 Werktagen angegeben.

Ich warte auf meine Auszahlung seit:

2021-12-18

Beim Support wird man ständig abgewimmelt mit Aussagen bezüglich Feiertagen, etc.

Dear Matthias,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

the KYC process has been completed. I've been on this site for a while and received payouts last year as well.

The payouts usually took 2-3 days. Now, however, nothing happens here, not even after several emails and online chats with support. I do not receive any information from the casino and the payout has not been processed for over 3 weeks.

Hallo,

der KYC Prozess wurde abgeschlossen. Ich bin schon länger auf dieser Seite und habe auch schon letztes Jahr Auszahlungen erhalten.

Die Auszahlungen hat in der Regel 2-3 Tage gedauert. Jetzt allerdings passiert hier nichts mehr, auch nicht nach mehreren Mails und online chats mit dem Support. Ich bekomme keine Auskunft des Casinos und die Auszahlung geht nicht in Bearbeitung seit über 3 Wochen.

Hi there,

the problem has just been resolved. My money has just been paid out. 🙂

Hallo,

das Problem hat sich soeben erledigt. Mein Geld wurde gerade ausgezahlt. 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Matthias, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Wishing you a happy new year.