Wild Pharao Casino - La retirada del jugador se ha retrasado.

Good day,

I sent a payment of €650 in processing on July 1st, 2022, this was processed in the evening, on Thursday I asked how long it would take for the payment to be made, they told me that they didn't know it could be delayed with the kyc, but in the If I understood it correctly, the terms and conditions say that it can only be delayed if I want to cancel the payment and then a check can be carried out, which is why I want to cancel it. But since I didn't have the idea or asked that I wanted to cancel it, but logically wanted to pay it off, I only got a short sorry couldn't help, they were only live support, on Monday I called again with the question and it came exactly the same answer as if it were an automatic answer in the system. And today I wrote to them again and she then told Anne in English that I should be patient and blah blah blah, I hope you can help me and ask there and possibly put pressure on them to pay out the money, because I have no conditions violated and played quite regularly and made the wager.

Kind regards

Marian P***

Guten Tag,

ich habe am 1.07.2022 eine Auszahlung von 650€ in Bearbeitung geschickt, am Abend wurde dies bearbeitet, am Donnerstag fragte ich wie lange deren Auszahlung bräuchte, die sagten mir das die es nicht wissen es könnte sich mit der kyc verzögern, aber in den agb steht wenn ich es richtig verstanden habe, das sich es nur dann verzögert werden kann, wenn ich die Auszahlung stornieren wolle und dann eine Kontrolle durchgeführt werden kann weswegen ich es stornieren möchte. Da ich aber nicht auf die Idee oder die gefragt habe das ich es stornieren möchte sondern logischerweise es auszahlen möchte, kam nur ein kurzes sorry könnten nicht helfen, die seien nur das Live Support, am Montag meldete ich mich nochmals mit der Frage und es kam genau die selbe Antwort, als wäre es eine automatische Antwort im System. Und heute hatte ich die nochmal angeschrieben und die sagte dann auf Englisch diese Anne, ich solle Geduld haben und bla bla bla, ich hoffe ihr könnt mir helfen und dort einmal nachfragen und eventuell Druck machen das die das Geld auszahlen, ich habe nämlich keine Bedingungen verstoßen und habe ganz regulär gespielt und den wager geschafft. 

mit freundlichen Grüßen 

marian P***

Dear Pape1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

Do I understand correctly that you have accumulated your winnings with a bonus?

Lastly, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I received a deposit bonus, 200% and then I made the wager and the €650 is now the one I want to withdraw.

Yes, I paid out almost €3500 at the end of last year.

the KYC verification was successful. Since the profile also says that my profile is verified.

Kind regards

Marian P***

Ich habe ein Einzahlungsbonus erhalten, 200% und den wager habe ich dann geschafft und die 650€ sind jetzt die die ich auszahlen möchte.

ja ich habe Ende letztes Jahres knapp 3500€ ausgezahlt.

die KYC Verifizierung war erfolgreich gewesen. Da im Profil steht auch noch das mein Profil verifiziert ist.

mit freundlichen Grüßen

marian P***

Dear Pape1992,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.