Wild Pharao Casino - La retirada del jugador se ha retrasado.

I've been waiting for my payout since February 21, 2022, although I was told I would have my money in 2-3 days

It can't be that I have to wait that long...

Ich warte seit 21.2.2022 auf meine Auszahlung obwohl mir geschrieben wurde nach 2-3 Tagen hätte ich mein Geld

Das kann doch nicht sein dass ich so lange warten muss ….

Dear Sol74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello Kristina

weeks??? They accept deposits within seconds and you have to wait weeks for withdrawals so I can't understand that, it's not fun to play!!!

Hallo Kristina

Wochen ??? Einzahlung nehmen Sie innerhalb von Sekunden an und auf Auszahlung muss man Wochen warten also das kann ich nicht verstehen so macht das spielen keinen Spaß!!!

Should I wait weeks??? You accept deposits within seconds and you have to wait weeks for withdrawals... well, I can't understand that, it's not fun to play!!!

Ich soll Wochen warten ??? Einzahlung nehmen Sie innerhalb von Sekunden an und auf Auszahlung muss man Wochen warten ….also das kann ich nicht verstehen so macht das spielen keinen Spaß!!!

???

I see that you submitted one complaint about this casino in the past. Do I understand correctly that you have made successful withdrawals before?

Be happy with the money

I gave them!!!

Werden sie mit dem Geld glücklich

habe ich ihnen geschenkt !!!

Please note you are talking to a Casino.guru employee, and not to the casino employee. Casino.guru is an independent online casinos database that acts as a mediator resolving players’ disputes, therefore we didn't take your money.

Do I understand correctly that you are no longer interested in our help? Do I have your permission to close this complaint? Thank you in advance.

Hello yes sorry I did reply but the reply from Kristina was not addressed to her yes please close the case!

Hallo ja sorry ich habe aber auf die Antwort von der Kristina geantwortet war nicht an sie gerichtet ja schließen Sie bitte den Fall!

I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.