Wild Pharao Casino - La retirada del jugador se ha retrasado.

Hello

My payout was approved on March 17th. 22 on my account but there is still nothing on it. I don't get an email back.

Hallo

meine Auszahlung wurde genehmigt am 17.03. 22 auf meinem Konto ist aber noch nichts drauf. Bekomme keine Email zurück.

Dear denisegabeledg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Casino wildpharao confirmed the payout and said it could take 2-3 business days. If you can't comply then you could have left it out and just said your withdrawal is in progress. So I went into the 2-3 days and of course I was disappointed.

Casino wildpharao hat mir die Auszahlung bestätigt und selber gesagt das es 2-3 werktage dauern kann. Wenn Sie das nicht einhalten können dann hätten Sie lieber das weg lassen können und einfach sagen können Ihre Auszahlung ist in Bearbeitung. Somit bin ich auf die 2-3 Tage eingegangen und natürlich enttäuscht.

It's been over a week and no sign of my money

Schon über 1 Woche her und keine Spur von meinem geld

Thank you for the updates, denisegabeledg. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Also, would you be so kind and clarify the dispute value? Do you have a pending withdrawal of €9?

My account is fully verified .

Mein Konto ist vollständig verifiziert.

This is my first payout on the wildpharao side.

Auf der seite von wildpharao ist das meine erste Auszahlung.

Could you please clarify the dispute value? How much money should the casino send you?

Also, have you accumulated your winnings with or without an active bonus?

It has been transferred. Thanks

Es wurde überwiesen. Danke

Do I understand correctly that you have received your winnings? Can we now consider this case resolved?

yep Thank you anyway for the help 😊

Jap. Vielen Dank trotzdem für die Hilfe 😊

Awesome news, denisegabeledg. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.