Wild Pharao Casino - La retirada del jugador se retrasa.

I gambled at Wildpharao, and now wanted to cash out my 2000 euros. I had to split it because you can't pay out more than 1K per day. So far so good. That was on September 26th, 2021 or September 27th, 2021. On October 1st, 2021 I turned to the live chat and as if by magic the first 1000 were on my account 5 seconds later. I was told that the rest would come the following week. Today is October 11th and neither the finance department nor the other e-mail addresses I have been given are returning.

 Can someone help me?

Hello christianstell,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would try to contact the casino. Could you please advise if this is your first ever withdrawal request from the casino? What payment method did you use for deposit and as a withdrawal request? Can you access your casino account? Did you also contact the casino for the second part of the withdrawal as well?

Also please send forward any additional information regarding the case to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

Hi.

Yes, on the 26.09. and on 09/27 each made a withdrawal request. Not before that.

I chose BANK TRANSFER for the payout. By both.

When making the deposit, it was IMMEDIATELY TRANSFER.

Yes, I can still log in and could play ... My account balance shows 0 euros because I have withdrawn everything ...

Yes, I registered 5 times in LIVECHAT for the second payout and sent 3 emails. To payments@wildpharao.com and

support@mail.promedia.ladesk.com that were given to me in the chat.

Kind regards

Christian

Hi.

Ja ich habe am 26.09. und am 27.09. jeweils eine Auszahlungsanfrage getätigt. Davor noch nicht.

Bei der Auszahlung habe ich BANK TRANSFER gewählt. Bei beiden.

Bei der Einzahlung war es SOFORTÜBERWEISUNG.

Ja ich kann mich weiterhin einloggen und könnte spielen... Mein Kontostand zeigt halt 0 Euro an, weil ich alles auszahlen lassen habe...

Ja ich habe mich für die zweite Auszahlung 5 x im LIVECHAT gemeldet und 3 Emails verschickt. U.a. an payments@wildpharao.com und

support@mail.promedia.ladesk.com die mir im Chat genannt wurden.

Mfg

Christian

Thank you christianstell for providing additional information. I will now transfer your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello christiansteil,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi sorry for that issue the payment will be on your account by today

Hello.

Yes, the money has now come in.

thanks

Hallo.

Ja das Geld ist nun eingegangen.

Danke

Dear christiansteil,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru