Wild Pharao Casino - La retirada del jugador se retrasa.

Hi

I requested a payout on 05/13/2022. My account is verified. I've already sent a few emails and didn't even get a reply. Neither with support nor with the payment department. To date, my winnings have not been paid out. I've been waiting seven weeks now. Every player has to abide by all the terms, but the casino goes above and beyond.

I hope that you can help me in this case and I finally get my money.

I remain at your disposal for any further information.

Kind regards

Annette

Hallo

Ich habe am 13.05.2022 eine Auszahlung beantragt. Mein Konto ist verifiziert. Ich habe schon einige Emails geschickt und erhielt nicht mal eine Antwort. Weder beim Support noch bei der Payment Abteilung. Bis zum heutigen Tag ist mein Gewinn nicht ausgezahlt worden. Ich warte jetzt schon sieben Wochen. Jeder Spieler muss sich an alle Bedingungen halten, aber das Casino überschreitet alles.

Ich hoffe das sie mir in diesem Fall weiterhelfen können und ich endlich mal mein Geld bekomme.

Für weitere Informationen stehe ich ihnen zur Verfügung.

MfG

Annette

Hello cyber57,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

On May 13th, 2022 my account was fully verified by the live chat because I had problems before, but they could help me.

I didn't play with any bonus and only real money.

I sent emails every week but never got a reply. On June 26th, 2022 I wrote another email with a deadline of July 1st, 2022 to pay out my winnings. I didn't get a reply or my money either.

Kind regards

Annette

Hallo

Am 13.05.2022 wurde mein Konto vollständig verifiziert vom Live Chat da ich davor Probleme hatte, aber mir konnte geholfen werden.

Ich habe mit keinem Bonus gespielt und nur mit Echtgeld.

Ich habe jede Woche Emails gesendet aber nie eine Antwort bekommen. Am 26.06.2022 Schrieb ich nochmals eine Email mit einer Frist bis 01.07.2022 meinen Gewinn auszuzahlen. Auch darauf erhielt ich weder eine Antwort noch mein Geld.

MfG

Annette

Dear cyber57,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.