Wild Pharao Casino - La retirada del jugador se retrasa.

I requested several withdrawals, which were also approved immediately.

07/04/22 430€

07/06/22 80€

7/7/22 60€

7/7/22. 60€

7/7/22 50€

I received a confirmation email for each payout. The payment should take place via bank transfer. I have already written 3 emails to support. But no answer and no money either.

As I have noticed, unfortunately I am not the only one and now I am really worried that I will not get my money and I am completely broke. I need urgent help for the casino to pay out my money.

Ich habe mehrere Auszahlungen beantragt, die auch sofort genehmigt wurden.

04.07.22 430€

06.07.22 80€

07.07.22 60€

07.07.22. 60€

07.07.22 50€

Ich habe für jede Auszahlung eine Bestätigung per E-Mail bekommen. Die Auszahlung soll per Banktransfer stattfinden. Dem Support habe ich auch schon 3 Mails geschrieben. Aber keine Antwort und auch kein Geld.

Wie ich mitbekommen habe, bin ich leider kein Einzelfall und jetzt mache ich mir richtig Sorgen, dass ich mein Geld nicht bekomme und ich bin komplett Pleite. Ich brauche dringend Hilfe damit das Casino mein Geld auszahlt.

Hello Dera1412,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account is fully verified, as of 7/3/22

I gambled away my money+ bonus again and again, I must have deposited €10 each time 10-13 times...

I emailed the casino again today, but the replies (like several times before) did not.

What do you mean by "return"?

As already mentioned, every withdrawal request from me was approved immediately and I received the corresponding email (it can take 2-3 days for the money to be in my account).

Mein Konto ist vollständig verifiziert, seit dem 03.07.22

Ich habe mein Geld+ Bonus immer wieder verspielt, ich habe bestimmt 10-13 x jedesmal 10€ eingezahlt...

Ich habe das Casino heute wieder angeschrieben, aber die Antworten (genau so wie etliche Male zuvor) nicht.

Was meinen sie denn mit "Rücknahme"??

Wie bereits schon erwähnt,jeder Auszahlungsantrag von mir wurde sofort genehmigt und ich habe die entsprechende E-Mail bekommen (2-3 Tage kann es dauern bis das Geld auf meinem Konto ist).

I have emailed the casino several times a day so I'm giving up now, I NEVER get a reply. But every day advertising that I should pay. Haha super funny! Of course I haven't received a single cent yet. Let's be honest, we both know that they don't intend to pay me my money! Then at least make sure that this fraudulent casino is closed.

By the way, I'm still waiting for your answer!

Ich habe dem Casino jeden Tag mehrere Mails geschrieben, also ich gebe es jetzt auf, ich bekomme NIE eine Antwort. Dafür aber jeden Tag Werbung das ich einzahlen soll. Hahaha super lustig! Ich habe natürlich auch noch nicht einen einzigen Cent bekommen. Mal ehrlich,wir wissen jawohl beide: die haben gar nicht vor, mir mein Geld auszuzahlen! Dann sorgt wenigstens dafür, dass dieses betrügerische Casino geschlossen wird.

Auf eure Antwort warte ich übrigens auch noch!

Dear Dera1412,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.