Wild Pharao Casino - La retirada del jugador se retrasa.

I deposited a total of €3000 on the Wildpharao.com site. Now I wanted to pay out at least €180. But the payout just won't be processed. There is no response from support. Then I canceled the payout and requested the payout again on 10/11/2022. It is not processed and again no reactions from support. Maybe you can help me.

Ich habe auf der Seite bei Wildpharao.com insgesamt 3000€ eingezahlt. Jetzt wollte ich wenigstens 180€ auszahlen. Aber die Auszahlung wird einfach nicht bearbeitet. Von Support kommt keine Reaktion. Dann habe ich die Auszahlung abgebrochen und erneut am 11.10.2022 die Auszahlung angefordert. Es wird nicht bearbeitet und auch wieder keine Reaktionen vom Support. Vielleicht können sie mir helfen.

Hello PapayaPerle,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear PapayaPerle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account has been verified since 8/17/22. On August 18th, 2022, I had already requested the payout. But then canceled it on October 11th, 2022 and immediately applied again because it was not paid out, "there is no response to several emails and in the live chat it is always said that they cannot do anything . They see exactly the same as I do, but they pass it on. But nothing happens there either.

All deposits were always without a bonus.

The last email I asked for a payment was sent on October 23, 2022. And I don't know exactly when the last conversation was in the live chat, but it was between 10.10.2022 and 15.10.22.

Many Thanks

Mein Konto ist seitdem 17.8.22 verifiziert. Am 18.08.22 hatte ich dann auch schonmal die Auszahlung angefordert.Diese dann aber am 11.10.22 gecancelt und gleich wieder erneut beantragt, da es nicht ausgezahlt wurde, ìauf etliche Emails nicht reagiert wird und im LiveChat wird jedesmal gesagt das die nichts machen können. Die sehen genau das gleiche wie ich auch aber sie geben es weiter. Aber auch da passiert nichts.

Komplett alle Einzahlungen waren immer ohne Bonus.

Die letzte Email wo ich um Auszahlung gebeten habe wurde am 23 10.2022 gesendet. Und wann das letzte Gespräch im Livechat war weiss ich nicht so genau aber so zwischen 10. und 15.10.22.

Vielen Dank

Dear PapayaPerle,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.