Winbig21 Casino - La retirada del jugador se ha retrasado.

I have been waiting for 2 payouts the first is from December 4th 2022 for 295.00 the 2nd was a couple weeks ago for 374.00! Keep getting told same thing over and over! THERE WORKING ON IT! And nothing changes, we are going into the 5th month now!

Dear Bigsexypat71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Bigsexypat71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.