WinGuru Casino - El jugador solicita ayuda.

He does not give me the voucher

No me da el bono

Dear Seisix,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Kristina

I have registered at casino guru and they have not given me the € 25 welcome bonus

Me he registrado en casino guru y no me han dado el bono de bienvenida 25 €

Seisix, I’m not sure I understood completely. Casino.Guru is an independent online casino database that acts as a mediator resolving players’ disputes. We cannot give you any bonuses since we are not a casino.

Would you be so kind and, please, advise in which casino you registered?

Could you please post here a link to the bonus offer you are talking about?

Dear Seisix,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.