WinnerCasino - Las ganancias del jugador se han reducido.

I requested a withdrawal of 4900 euros, this was rejected and my money was reduced to 500 euros even though I deposited 63.05 euros. That means I'm missing 130 euros and the support says I can pay out a maximum of 500 and it's in the terms and conditions. The support can't tell me the point in the terms and conditions where you can read about it.

Ich habe eine auszahlung beantragt im Wert von 4900 euro diese wurde abgelehnt und mein Geld wurde auf 500 euro gekürzt obwohl ich 63,05 eingezahlt habt. Das heißt es fehlen mir 130 euro und der Support sagt ich kann max. 500 auszahlen und es in den Agb´s steht. Der Support kann mir aber auch nicht den Punkt in den Agb´s sagen wo man das nachlesen kann.

Dear Ampeer,

Thank you very much for submitting your complaint through our website. Do I understand correctly that the casino has confiscated €4,400? Or was this amount returned to your account after you requested your withdrawal?

It seems that you played with a bonus. Could you please advise which bonus you activated? Please, post here the link or promo code for the offer you redeemed.

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

they confiscated 130 euros because I deposited 63.05 euros and I first tried to pay out 4900 euros but it was rejected. and the support does not respond to my requests

die haben 130 euro beschlagnahmt weil ich 63,05 euro eingezahlt habe und ich habe erst probiert 4900 euro auszuzahlen das wurde aber abgelehnt. und der support geht nicht auf meine anfragen ein

Thank you for your reply, Ampeer. I apologize, but I don't understand how your deposit relates to this issue. Could you please clarify this? Also, please note that you have not provided all the information I requested. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Ampeer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.