Winnita Casino - El retiro del jugador se retrasa debido a la revisión de la cuenta.

Hello Casino Guru, I made a withdrawal of 1,200 euros on 08/19/24 at the mentioned casino, and 5 days have already passed as per the site's rules, but I still haven't received my withdrawal yet! When contacting customer support, I was told that my account is under review, even though all verifications have already been completed!

P.S. I have made smaller withdrawals from this site in the past and they were processed regularly.

Salve casino guru, ho fatto un prelievo il 19/08/24 di 1200 euro nel casinò sopra citato, sono già passati 5 giorni come da regolamento del sito e ancora non mi è stato inviato il mio prelievo!!contattando l’assistenza mi è stato detto che il mio conto è in fase di revisione!!!quando sono gia state completate tutte le verifiche!!

P.S ho gia fatto in passato prelievi più piccoli su questo sito arrivati regolarmente

Dear Sandrino28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I'm waiting thanks

resto in attesa grazie

But I don't understand why there is this control…

if my account has already been verified and I have already made withdrawals in the past

Ma non capisco il xche c’è questo controllo…

se il mio account è già stato verificato ed in passato ho già effettuato prelievi

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Did you accumulate your winnings with or without an active bonus?

Has the customer support specify the subject of their investigation? Is your gameplay or your identity information being investigated?

I was playing a slot "Book of majestic" and while playing I accumulated winnings, but always on that slot

Stavo giocando ad una slot "Book of majestic"e giocando ho accumulato vincite, ma sempre su quella slit

They say they are checking I don't know exactly what!!! If I have other active accounts or I don't know what

Dicono che stanno controllando non so bene che cosa!!! Se ho altri conti attivi oppure non so cosa

All winnings made with real money

Le vincite fatte tutte con soldi reali

Even today they are telling me that they are doing checks!!!

It seems absurd to me...I wonder if you could try to intervene!!

thanks in advance

Ancora ad oggi mi stanno dicendo che stanno facendo controlli!!!

mi sembra una cosa assurda…mi chiedo se potete provare ad intervenire voi!!

grazie in anticipo

Thank you for keeping me updated. As I mentioned in my first reply, we typically advise players to wait up to 14 days for their winnings to be processed and paid out. I would like to ask you to be patient. If you do not receive your winnings by Monday, please let me know, and we will get in touch with the casino representative. Thank you for your understanding.

Ok thanks for your availability

Va bene grazie x la disponibilità

Dear Sandrino26,

Have there been any updates regarding the processing of your withdrawal? Please let me know.

Hi Veronica!! Yes winnita paid my withdrawal of 1200 euros, it took a long time but they paid me

Ciao Veronica!! Si winnita ha pagato il mio prelievo da 1200 euro, e stata lunga ma mi hanno saldato

I thank casini guru so much for the time dedicated to me!!! Thanks again

Ringrazio tantissimo casini guru x il tempo a me dedicato!!! Grazie ancora

Dear Sandrino28,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru