Winz.io Casino - El reintegro del jugador se ha retrasado.

After a long good relation they wanted to break this.

Artifical delays, stupid excuses and no limit fantasy to create more waiting time. The peak of everything: now they pretend to need my record of criminal convictions just because they know this takes several weeks, as they probably run out of other irrelevant excuses. They also say if I dont provide this high sensitive document without any relevance, they wont pay me. Obviosly criminal to force customers for hillarious things to legitimate stealing their money. Keep Off! Email correspondence can be provided

Dear keineahnung789,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

There is no reason to delay or refuse payment, they just don't want to pay and ask for outrageous things just to not be able to pay. A warning must be given for this. Please accept and publish this case

Es gibt keinen Grund die Auszahlung zu verzögern oder zu verweigern, die wollen einfach nicht bezahlen und fordern haarsträubende Dinge, nur um nicht bezahlen zu können. Dafür muss gewarnt werden. Bitte diesen Fall annehmen und veröffentlichen

Dear keineahnung789,

Have you received your withdrawal from the casino yet?

No

Nein

Thank you for your reply, keineahnung789. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear keineahnung789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There have been countless previous withdrawals and I have long been verified

Es haben unzählige vorherige Abhebungen stattgefunden und ich bin längst verifiziert

Have you been informed by the casino what could have caused the delay? Could you please post a screenshot of your withdrawal history here?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear keineahnung789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.