Wisho Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hello casino guru

i have a dispute over the KYS with Wisho casino

I am using my bank identification and according to what i know the bank providing my digital identity guarantees for the KYS.

Wisho is asking for sensitive info like 3 months of all transactions and my saldo befora and after every transaction.For me this info is way sensitive to be provided to some random dudes on internet.I already had a problem with leaked info from other casinos with KYS thats why i play in casinos with bank identity and have never been asked for info untill now from casinos with Bank ID.

Thank you in advance

Dear iwandanov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear iwandanov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I send everything needed before.But now they want too much.They also have all the info from my digital personality that I have and authorize trough my bank.I want to know

1.Whats the difference between all the other casinos that I log with my digital identity a d they say it's enough(that's why I log with it,I don't make account,I just log) and thus casino

2.Even when I don't use my ID and they ask for KYS it's never been such a nonsence-3 months all the transactions and the saldo after every transaction.

I want to know why I have been ask for KYS when it's done trough the ID I use.As it's written that the casino is not the only one that can make the KYS.

Thank you very much, iwandanov, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello iwandanov,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wisho Casino to join the conversation and participate in the resolution of this complaint.

Dear Wisho Casino,

Can you please explain why you need the full 3 months' bank statements? The players from Finland should be verified instantly through their banks.

Thank you in advance for the information.

Kind regards,

Tomas

Hello team.

We would like to address an important matter regarding the verification process. It has come to our attention that there might be some confusion regarding the distinction between Know Your Customer (KYC) and Source of Funds (SOF) verification. We would like to take this opportunity to clarify the differences and emphasize their significance.

KYC verification is a standard procedure implemented by financial institutions and other regulated entities to ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. It involves verifying the identity and assessing the risk associated with customers to prevent fraudulent activities, identity theft, and money laundering. 

In this particular case, the KYC verification step has been fulfilled, and no additional documents in regards of KYC verification have been requested from the client.

On the other hand, SOF verification focuses on determining the legitimacy of the funds being used for financial transactions. It involves providing evidence or documentation to establish the source of the funds and ensure they are derived from lawful activities. The objective of SOF verification is to mitigate the risk of money laundering, illegal activities, and the financing of terrorism. This process necessitates providing bank statements and, in additional cases, other relevant documents.

During previous communications with the client, we have made diligent efforts to explain the specific documents required for SOF verification, as well as their purpose and importance. Our aim is to create a secure and trustworthy environment for all our clients, adhering to regulatory guidelines and protecting our collective interests.

However, we have noticed that the client still expresses reluctance to provide the requested documents despite our explanations. We understand that sharing personal information can be a concern, but we would like to assure you that all data provided is handled with utmost confidentiality and in accordance with our strict privacy policies. It is essential that the verification process is completed for us to ensure the integrity of our services and maintain compliance with regulatory obligations.

We kindly request your cooperation in promptly submitting the necessary documents to proceed with the Source of funds verification process. By doing so, you will help us maintain a secure and compliant platform that safeguards the interests of all our valued clients. Should you have any further inquiries or concerns, please do not hesitate to contact our dedicated compliance team, who will be more than happy to assist you.

Regards

Andrei

Thank you, Wisho Casino, for explaining the situation.

Dear iwandanov,

In order to proceed with the investigation and thus help you to resolve the issue, I kindly ask you to provide the casino with the requested document. It's a standard procedure, and you indeed don't need to be afraid of any revelation.

Please let me know once you do so. Thank you.

Kind regards,

Tomas

I provided more than enough information.I ve never heard that I have to provide some random ppl on internet with such a sensitive information.The casino doesn't have the jurisdiction to ask for this info.If they think they have please contact the Autorities or My Bank if they decide that you have the right to have this info they will provide it to you.I want to see the law according to you are asking for this info.My Bank or the Autorities are the institutions that take care for my money or the information connected to my income not some stupid casino.If you don't like it its your problem.

Dear iwandanov,

Kindly note that if you are not willing to cooperate, we will have to reject your complaint. In addition, as already mentioned, SOF proof is a standard verification procedure. Each of the online casinos has the right to ask for such a document. And in most cases, the players have no problems providing it in order to verify their accounts.

Please let me know of your decision. Thank you for understanding.

Kind regards,

Tomas

Dear iwandanov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player has the option to reopen their complaint at any point if they change their mind about not providing the casino with the required documents.

Kind regards,

Tomas