Wizebets Casino - El depósito del jugador no ha sido acreditado en su cuenta.

They were simply rude and didn't care. I sent an email and only received recorded and automated responses. I sent the bank statement proving the payment was successfully made to WiseBets. I've sent more than 10 emails and nobody resolves anything; they just ignore me and say that my bank didn't accept the payment. I contacted my bank account manager, and the payment was indeed made at the same time.

I feel robbed, 😢 with no way to recover my money, and they just mock me on the chat. I'm truly disappointed. Please help me.

Simplesmente foram rudes e pouco se importaram .mandei email e só recebia respostas gravadas e automáticas.mandei o comprovativo do banco com o pagamento a comprovar que foi efectuado com susseso para o wisebets .já mandei mais de 10 email e ninguém resolve simplesmente ignoram me e dizem que o meu banco não aceitou o pagamento.entrei em contacto com o meu gestor de conta do banco e o pagamento foi feito sim na mesma hora .

Sinto me roubada , 😢 sem meios para recuperar o meu dinheiro eles simplesmente no chat ainda gozam com a minha cara .estou desiludida simplesmente.ajudem me por favor

Dear xanarony1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, the situation is the same, I still haven't received the amount either in the bank account or in the casino balance.

Olá a situação está igual ainda não recebi o valor nem na conta bancária nem no saldo do casino mando email a resposta e. Mesma sempre 😞

I am sorry to hear that. Please forward me the following documents so that we will be able to continue with the investigation:

• communication with the payment provider confirming that the transaction reached the recipient
• communication with the casino customer support regarding the lost deposit
• deposit receipt
• bank statement starting from the day you sent the deposit to the casino

Also, could you please specify if you made any successful deposits to this casino before?

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear xanarony1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.