WONDER CASINO - El jugador expresa su preocupación por la imparcialidad del juego y la atención al cliente.

While playing Moon Princess Trinity, it was clear that the order in which the prince characters appeared was randomized, which seemed intentionally designed to disadvantage the player.

Additionally, when I submitted for RTP (Return to Player), the relevant personnel didn't respond and there was no reply even after sending emails, indicative of an unkind response.

ムーンプリンセストリニティを行った際、明らかにプリンスの出る順番がランダムに出ており、プレイヤー側を不利にするようにしていた。

また、RTPの提出を行った際、担当者が出ない、メールをしても回答がないなど不親切な対応をされた

Dear wali7,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear hirokunsan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.