XOCasino - El retiro del jugador no ha sido procesado.

Hello, contrary to your "where do you live" tab, i am not in West Virginia...

I was sent an invitation from xo marketing via emai, to sign up, i did, i won, tried to cashout, it says approving for 5 days now.......never have i spoken to support via chat, phone, etc....theyve not answered even once or seen the messages..

Dear AmethystMiner, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards, 

Kristina

Dear AmethystMiner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.