ZeusWin Casino - La cuenta del jugador ha sido cerrada.

Hello, my account was blocked, and I had 3 pending withdrawal requests, they said it was due to an administrative decision, it was today approximately 8 am UTC time, everything was wagered with real money

Hola me bloquearon la cuenta, y tenía 3 solicitudes de retiro pendientes, dijeron que fue por desicion administrativa, fue hoy aprox 8 am UTC hora, todo se apostó con dinero real

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZeusWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

On January 24, 2025 I used the casino, and on February 13 at 8:00 am UTC they blocked my account, I bet everything on sports, I send a photo of when I made my withdrawal requests that were not completed.

El 24 de enero de 2025 use el casino, y el 13 de febrero a las 8:00 am UTC bloquearon mi cuenta, todo lo aposte en deportes, envío foto de cuando hice mis solicitudes de retiro que no se me llegaron a completar

Thank you for your reply, juan123321.

If the casino is investigating your sports-betting-related gaming activity we might not be able to help. Please understand we don't have insight into this domain of gambling and we wouldn't be able to argue in your favor against the casino.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

The casino said that due to an administrative decision they closed my account and that they will soon give me a response to give me my winnings and I still have no response to that.

El casino dijo que por desicion administrativa cerraron mi cuenta y dentro de poco darán respuesta para darme mis ganancias y sigo sin tener respuesta de ello

It's been more than a week and they keep telling me that they are going to notify the area in charge, and that they have a long flow of requests, that I will have an answer soon, they only tell me that

Ha pasado más de 1 semana y me vienen alargando que ha van a notificar al área encargada, y que llevan un flujo largo de solicitudes, que dentro de poco tendré respuesta, solo me dicen eso

They just cancelled my pending withdrawals for no apparent reason. I asked via live chat that I would soon receive a response by email from the responsible area. More than a week has passed and I am still waiting.

Me acaban de cancelar los retiros que tenía pendiente sin motivo aparente, pregunte por el chat que en vivo que dentro de poco iba ha recibir respuesta por correo del área encargada, ha pasado más de 1 semana y sigo esperando

Yesterday I received a message in my email to give me the refund of my last deposit at the casino that I sent my crypto wallet address, I sent them my crypto address, asked the live chat if I can see the total balance I had at the casino and they told me that the casino is still working on my request

Ayer me llego un mensaje al correo para darme el reembolso de mi último depósito en el casino que envie mi dirección de billetera crypto, les envié mi dirección crypto, pregunta al chat en vivo si voy el saldo total que tenía en el casino y me dijeron que el casino sigue trabajando en mi solicitud

I asked the live chat if I will receive the full balance I had in the casino and he told me that the casino is still working on my request

pregunte al chat en vivo si voy a recibir el saldo total que tenía en el casino y me dijo que el casino sigue trabajando en mi solicitud

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.