ZigZag777 Casino - El jugador no está satisfecho con el proceso de retiro.

Hi,

I want to report this site so that others dont get scamme dlike me.

I processed a withdrawal 29/9 soon 3 weeks ago and still get no infromation about this withdrawal.

Dear Niklas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please could you clarify if you have placed any successful withdrawals in the past? What status is your withdrawal in? Is it pending or processed?

Also, did you complete KYC (verification) process?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

No, that was my first withdrawal. And I have paused my account until I see that a withdrawal is possible. I have completed KYC and uploaded all documents.

Nej det var mitt första uttag. Och jag har pausat mitt konto tills jag ser att ett uttag är möjligt. Jag har slutfört KYC och laddat upp alla dokument.

Thank you very much Niklas for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask ZigZag777 Casino to join this case and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Could you please advise if your issue still persists? We are now extending the timer by 7 days, so the casino has still chance to respond to us.

Dear Niklas,

The finance department processed your withdrawal request on October 21st. At the moment, you have no active withdrawal requests.

Best Regards,

ZigZag777.

Dear Niklas,

Could you please advise if you have received your withdrawal?

I have received my withdrawal after about 4 weeks. Which is completely unacceptable!

Jag har fått mitt uttag efter 4 veckors tid ungefär. Vilket är helt oacceptabelt!

I understand that it may seem unfair but I can asure you that in some cases it take much longer time receive your withdrawal, specialy if it was your first withdrawal request. However, we are happy that you have received it. Is there anything else we can help you with?

We are now closing the complaint as "resolved" as the player received his withdrawal and did not require any further assitance. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru