ZigZagSport Casino - La retirada del jugador se ha retrasado.

Good afternoon.

I have a withdrawal for more than 15 days at this bookmaker.

Their answer is always the same....it is in processing...

I already have the Kyc confirmed...

How can I get the money back?

Boa tarde.

Tenho um levantamento ha mais de 15 dias nesta casa de apostas.

A resposta deles é sempre a mesma.... encontra-se em processamento...

Ja tenho o Kyc confirmado...

Como posso reaver o dinheiro?

Dear mafarrica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They simply tell me that the processing is late, but that I will receive my money.. but I have been told that since the beginning

Simplesmente me dizem que está atrasado o processamento, mas que vou receber o meu dinheiro.. mas ja me dizem isso desde inicio

Thank you for your reply, mafarrica. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Good afternoon

I never did any surveys.

This was my first deposit and I took advantage of the welcome bonus.

I have 140, in the process of lifting!

The money is no longer in my balance, the only thing they tell me is to wait.

Boa tarde

Nunca fiz nenhum levantamento.

Este foi o meu primeiro deposito e aproveitei o bónus de boas vindas.

Tenho 140, em processo de levantamento!

O dinheiro ja nao está no meu saldo, a única coisa que me dizem é para aguardar.

Could you please advise what payment method to withdraw your winnings have you opted for? Also, what is the current status of your withdrawal request? Is it marked as pending or processed?

Good Morning

I deposited by neteller

Has been pending for more than 3 weeks

Bom dia

Depositei por neteller

Encontra se pendente há mais de 3 semanas

Thank you very much mafarrica for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello mafarrica,

I looked at your complaint and will do my best to help you. I would like to invite ZigZagSport Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Good Morning

Thanks

Have you talked to them?

Bom dia

Obrigada

Vocês tem conversado com eles?

Hello mafarrica,

I'm talking to them right now, the question was meant for the Casino. We are now waiting for their answer.

OK.

I wait for news

OK.

Espero por novidades

The war in Ukraine has affected processing companies and we have difficulties with payments. More time is needed to normalize the situation and return to the standard schedule. We apologize to you.

It's a good new. Right?

É uma boa notícia. Certo?

Dear Casino,

give us some time frame or suggest another solution, please.

Good Morning

I inform you that I have not received the money yet.

I also inform you that their chat is not available, as well as they do not respond to my emails.

Bom dia

Informo que ainda não recebi o dinheiro.

Informo também que o chat deles nao se encontra disponível, bem como não me respondem aos emails

We would like to ask the ZigZagSport Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Casino and Dear mafarrica,

we have received an explanation from the casino. The main reason is war in Ukraine but they didn't suggest any possible solution so we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.