ZotaBet Casino - El jugador aún no ha recibido las ganancias.

I won $2500 on Zotabet and when trying to withdrawal the money I was ask to verify, which is fine. Gave all my documents and there refusing to verify my government issued photo ID card saying they dont accept it only drivers license & passport. Which isnt correct, as not everyone has a drivers licence or passport in that case they have a photo ID card which holds the same value as a DL or passport. I assume there doing this to avoid paying me the $2500 I won. I need help to sort this

Dear Deedee123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No the issue is they won't approve my verification documentation to issue the money. I gave all required documentation and they are trying to say the won't accept my government official photo ID card. And will only accept a driver's license or passport. I don't have either. I'm registered with many different casino sites and have never ever had an issue with anyone accepting my government issued photo ID card, it's been suitable for everywhere. However with Zotabet they are saying they can't accept it. Although it clearly states on there terms and conditions they accept drivers license/ passport otlr other official government ID which is what I have.

Not everyone has a driver's license to be able to drive for many different reasons same as not everyone can afford to travel and won't have a passport so in that case the governments issue a photo ID card which holds the same value as a driver's license or passport when needing to prove your identity. Which is what I have a official government photo ID card. But as I've won $2500 they don't want to approve and verify my ID so they don't have to pay out

New update, they have finally approved my verification. Now just waiting to be paidout

I'm still waiting on my payment from them. They keep trying to delay it without reason. I have been fully verified but they keep trying to avoid and delay the payment.

Dear Deedee123,

Have you received your withdrawal from the casino yet?

Dear Deedee123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.