1Bet Casino - El jugador tiene un problema indefinido.

They unjustly charged me 50 euros never seen in the gaming account I ask them to see the bets made for a verification since in the drop-down menu it spins and does not open and they refuse

Mi hanno addebitato ingiustamente 50 euro mai visti nel conto gioco chiedo a loro di vedere le giocate effettuate per una verifica dato che nel menù a tendina mi gira a vuoto e non si apre e loro si rifiutano

Dear Vincenza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that €50 has been debited from your bank but never credited to your casino account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dearest, the problem is that they do not understand Italian the 50 euros are in the payment history this I know unfortunately the 1bet casino did not credit them in my gaming account the only way to prove it was to check the list of my games that I did in various slots with other payments on the night between 7/8 April but the game history does not open it spins and gives an error so I can never prove that the 50 euros have not been credited, moreover it does not seem professional to me that a site has not yet updated the list of bets that the player makes only in 1bet I have encountered this problem which is not a small one. thank you for the answer

Carissimo il problema e' che non capiscono l' italiano le 50 euro si trovano nella cronologia dei versamenti questo lo so purtroppo il casino 1bet non li ha accreditati nel mio conto gioco l unico modo per dimostrarlo era di verificare l ' elenco delle mie partite che ho fatto in varie slot con altri versamenti la notte tra il 7/8 aprile ma la cronologia delle giocate non si apre gira a vuoto e da errore così non potrò mai provare che le 50 euro non sono state accreditate,inoltre non mi sembra professionale che un sito non ha ancora aggiornato l elenco delle giocate che il giocatore effettua solo in 1bet ho riscontrato questo problema che non è da poco.la ringrazio per la risposta

Thank you very much, Vincenza, for your reply.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru. Looking forward to hearing from you.

Dear Vincenza,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.