1Red Casino - La cuenta del jugador se cerró.

I made my registration and deposit, while making a bet the site simply closed with the following message:

WE ARE SORRY

Currently LuckyCasino.com does not allow players from your residential jurisdiction. If you have questions, please contact us on support@luckycasino.com

would like a solution.

Fiz meu cadastro e deposito, enquanto fazia aposta o site simplesmente fechou com a seguinte mensagem:

WE ARE SORRY

Currently LuckyCasino.com does not allow players from your residential jurisdiction. If you have questions, please contact us on support@luckycasino.com

gostaria de uma solução.

Hello wavgenczak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Red Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Did you use any kind of software to alter your IP location? Did the casino refund your deposit? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear wavgenczak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.