1win Casino - El jugador lucha por retirar su saldo.

Hello, I operate on this platform 1win c balance in dollar I deposited it was instantaneous at the same time it fell, but I made a profit there when I ask to withdraw it is stuck there pending sometimes it even goes back to the game account I have tried to withdraw it through the same account as I deposited it and on my other account none of it worked either,

The support says to try another method, I already tried it, it had no result, this support must be a bot because it repeats the same words, it is difficult, we play on the platform, trust it and this problem comes up, which is not just happening to me and there is no one to explain it to me. what should i do and how to solve

Olá eu opero nessa plataforma 1win c saldo em dolar eu depositei foi instantâneo na msm hora caiu, só que eu fiz um lucro lá quando peço pra retirar ele fica preso lá pendente as vezes até volta pra conta do jogo já tentei sacar pela mesma conta q depositei e pela outra conta minha também nenhuma deu certo,

O suporte diz pra tentar em outro método já tentei não teve resultado esse suporte deve ser bot por que ele repete as mesma palavra fica difícil agente joga na plataforma confia nela e vem esse problema q não tá acontecendo só comigo e não tem ninguém q mim explica oq devo fazer e como resolver

Hello willianmeira030,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I never used the bonus because I know the problem it causes, my documents are all ok, I had tried a few times and it wasn't working, but that night I did the last one, and when it was dawn they deposited it in my bank account, I think it's already solved. , thank you very much for your answer and your attention. I highly recommend your ombudsman

Olá eu nunca usei bônus por que sei o problema q causa, meus documentos são tudo ok tinha feito umas tentativa não estava dando certo, mais essa noite fiz uma última aí quando foi de madrugada eles depositaram na minha conta bancária creio q já resolveu ainda bem, mais muito obrigado pela sua resposta e sua atenção super indico a ouvidoria de vocês

Hello willianmeira030,

Do I understand it correctly that your issue has been resolved?

Yes it was

Sim foi

Thank you willianmeira030 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick