1win Casino - El jugador lucha por verificar su cuenta.

GOODNIGHT. I'M HAVING DIFFICULTY COMPLETING A SIMPLE PROCESS. I CREATED A 1WIN ACCOUNT AND WAS SUPER SATISFIED, BUT WHEN I WENT TO MAKE MY FIRST WITHDRAWAL THEY SENT A CODE TO THE EMAIL ADDRESSED, BUT THAT EMAIL DOES NOT ARRIVE IN MY EMAIL. I SEARCHED FOR INFORMATION IN THE SUPPORT AND THEY INFORM THAT THE EMAIL FORMAT IS NOT IN THE COMPANY'S STANDARD. I REQUESTED THE CHANGE AND IT WAS NOT MADE AND WHENEVER I LOOK FOR ANSWERS EVERY TIME AN ATTENDANT INFORMS ME THAT SOMETHING IS MISSING OR ASKS ME FOR A LONGER DEADLINE. I DON'T UNDERSTAND WHAT'S HAPPENING, THE SUPPORT ON THE PLATFORM DOES NOT COMMUNICATE CLEARLY WITH THE CUSTOMER. I'M WORRIED ABOUT MY AMOUNT. I WANT YOU TO HELP ME.

BOA NOITE. ESTOU TENDO DIFICULDADES EM REALIZAR UM PROCESSO SIMPLES. CRIEI UMA CONTA A 1WIN E ESTAVA SUPER SATISFEITO, PORÉM QUANDO FUI REALIZAR MEU PRIMEIRO SAQUE ELES ENVIAM UM CODIGO PARA O EMAIL CADASTRADO, POREM ESSE EMAIL NÃO CHEGA NO MEU EMAIL. BUSQUEI INFORMAÇÃO NO SUPORTE E ELES INFORMAM QUE O FORMATO DO EMAIL NÃO ESTÁ NO PADRAO DA EMPRESA. SOLICITEI A ALTERAÇÃO E NÃO FOI REALIZADO E SEMPRE QUE BUSCO RESPOSTAS TODA HORA UM ATENDENTE ME INFORMA QUE FALTA ALGO OU ME PEDEM UM PRAZO MAIOR. ESTOU SEM ENTENDER O QUE ESTA ACONTECENDO, O SUPORTE NA PROPRIA PLATAFORMA NÃO SE COMUNICAM DE FORMA CLARA COM O CLIENTE. ESTOU PREOCUPADO COM MEU MONTANTE. GOSTARIA QUE ME AJUDASSEM.

Hello Marizacerq70,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

GOOD MORNING FRIENDS. SEE WELL, CASA 1WIN DOES NOT ASK FOR PROOF OF DOCUMENTS, WHICH ALREADY MAKES PEOPLE AFRAID. I JUST PUT MY EMAIL, MY NAME, MY PHONE AND DATE OF BIRTH AND THE REGISTRATION WAS CREATED. I PLAYED FOR A FEW DAYS AND WHEN I RESOLVED TO ASK FOR THE FIRST WITHDRAWAL TO MY SURPRISE THEY SENT A CODE TO THE EMAIL REGISTERED TO CONTINUE WITH THE WITHDRAWAL AND THIS CODE IS NOT SENT. I HAVE ACCESS TO THE EMAIL BECAUSE I USE IT DAILY. I CONTACTED SUPPORT AND THEY ASKED ME TO REQUEST THE EMAIL CHANGE. IT WAS REQUESTED AND THE DEADLINE THEY ASKED IS FROM 1 TO 24 HOURS, I HAVE THREE DAYS FROM THE CHANGE REQUEST AND I ALWAYS CONTACT TO FIND OUT AND EACH ATTENDANT INFORMS THAT SOMETHING IS MISSING. FILL IN THE COMPLETE WAY WITHOUT MISSING ANY DATA, BECAUSE THEY SEND US A LIST OF WHAT YOU NEED. THEREFORE I AM AFRAID OF NOT BEING ABLE TO COMPLETE THE PROCESS AND LOSE MY AMOUNT.

BOM DIA AMIGOS. VEJA BEM, A CASA 1WIN NÃO PEDE COMPROVAÇÃO DE DOCUMENTOS, O QUE JA DEIXA A GENTE RECEOSO.APENAS COLOQUEI MEU EMAIL, MEU NOME, ME TELEFONE E DATA DE NASCIMENTO E O CADASTRO FOI CRIADO. JOGUEI POR ALGUNS DIAS E QUANDO RESOLVI PEDIR O PRIMEIRO SAQUE PARA MINHA SURPRESA ELES ENVIAM UM CODIGO PARA O EMAIL CADASTRADO PARA POROSSEGUIR COM O SAQUE E ESSE CODIGO NÃO É ENVIADO. TENHO ACESSSO AO EMAIL, POIS USO ELE DIARIAMENTE. ENTREI EM CONTATO COM O SUPORTE E PEDIRAM PARA EU SOLICITAR A TROCA DO EMAIL. FOI SOLICITADO E O PRAZO QUE ELES PEDEM É DE 1 A 24 HORAS, TENHO TRES DIAS DESDE O PEDIDO DA MUDANCA E EU SEMPRE ENTRO EM CONTATO PRA SABER E CADA ATENDENTE INFORMA QUE ESTA FALTANDO ALGO. PREECHI DE MANEIRA COPRRETA SEM FALTAR NENHUM DADO, POIS ELES ENCAMINHAM PARA GENTE UMA LISTA DO QUE PRECISA. POR TANTO ESTOU COM MEDO DE NÃO CONSEGUIR REALIZAR O PROCESSO E PERDER MEU MONTANTE.

Hello Marizacerq70,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Marizacerq70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.