1win Casino - El retiro del jugador se retrasa debido a problemas con el correo electrónico.

Good evening, cordial greetings from Argentina.

Unfortunately, my problem escalated more than 30 days ago. I hope I can explain myself completely and clearly.

I have problems with the gmail change since without OTP I cannot make a withdrawal but the gmail that is already verified is no longer in my possession, for this reason I contacted support which asked me for all the corresponding information and I agreed by sending it, since then every time I contact them they require me to wait 24 hours or they ask me for the information again, in my last conversations they tell me that the new gmail that I gave to make the change was already in use in the application, so I agreed to give them another gmail and they make me wait 24 hours again. I need a solution please to be able to change the withdrawal gmail (which is already VERIFIED)

Buenas noches saludos cordiales desde argentina.

lamentablemente escalo mi problema hace mas de 30 dias espero saber explicarme de forma completa y clara.

tengo problemas con el cambio de gmail ya que sin OTP no puedo hacer un retiro pero el gmail que ya se enceuntra verificado ya no es de mi posesion, por esta razon me contacte con soporte el cual me pidio todos los datos correspondientes y yoa ccedi enviandolos, desde entonces cada vez que me comunico me exigen esperar 24 hs o me piden nuevamente los datos, en mis ultimas conversaciones me comentan que el gmail nuevo que otorge para hacer el cambio ya se encontraba en uso en la aplicacion por lo cual accedi a darles otro gmail y me vuelven a hacer esperar 24hs necesito una solucion por favor para poder cambiar el gmail de retiro (que ya se encuentra VERIFICADO)

Dear Fleitamiguelangel,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re facing. To help us better understand your situation, could you kindly answer a few questions:

1. Has anyone from your household or someone using the same IP address also created an account with this casino?
2. Could you please explain why you no longer have access to your original email address?
3. How many different email addresses did you attempt to use when changing your original email address?
4. Am I correct in understanding that one of the email addresses you wanted to use was already registered with this casino? Is it possible that you have registered with 1win Casino more than once?
5. Have you successfully completed the full KYC verification?

Thank you in advance for your cooperation. I hope we can resolve this issue as soon as possible.

Best regards,

Veronika

Casino Guru