1win Casino - El retiro del jugador se retrasa más de dos semanas.

I registered on 1win on January 5th and have been placing bets every day without fail. Previously, there were no issues withdrawing small amounts in Ethereum cryptocurrency. However, 1win required me to complete KCY verification, which I successfully completed. Despite completing the KCY verification, the amount I requested to withdraw for the first time on January 15th has not been processed. I then requested the same withdrawal on January 18th and 19th, but they still have not processed it. The live chat customer service and 1win VIP manager have told me they cannot assist and that I should only contact them via email, but when I email them, I receive the same response repeatedly. Please, I need help withdrawing my money. I have all the proof materials and attachments available.

To summarize:

1. They have continuously failed to process my withdrawal, and it has been over 2 weeks now.
2. I have completed KCY verification (attachments provided).
3. I have never placed bonus bets (this is also documented).
4. The VIP manager and customer service keep telling me to only contact them via email.

Casino Guru, please help me.

Hello Flyhuge,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request so if you just keep canceling them, you will most likely never receive it.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

So currently, we are not canceling the withdrawals made on January 18th and 19th and are keeping them on deposit.

Previously, withdrawals were made within 48 hours approximately 3 times.

- It was verified on January 16th through my original passport and a photo of my face.

-I only collected the prize money with my own actual deposits. I have already become a VIP by depositing a lot of money into 1win.

-1win just keeps repeating the automated response telling me to keep waiting.

Please help me. They keep talking like an automated answering machine despite my numerous emails and inquiries.

When I contacted the 24/7 customer service center, they only told me to send an email, and I sent more than 7 emails, but all I got was an automated response telling me to wait.

안녕하세요 Nick,

현재 그래서 1월18,19일의 출금 건은 취소하지않고 납두고 있습니다.

이전에는 출금을 3차례정도 48시간 안에 해주었습니다.

-1월16일에 제 여권원본과 얼굴 촬영등을 통해 검증하였습니다.

-실제 입금한 제 돈으로만 상금을 모았습니다. 게다전 1win에 입금을 많이하여 vip가 된 상태입니다.

-1win에서는 계속 기다리라는 자동응답같은 말만 반복합니다.

제발 도와주세요. 그들은 제 수많은 메일과 문의에도 불구하고 자꾸 자동응답기 같이 말을합니다.

24/7고객센터에 문의하면 이메일을 보내라고만 말을하고 이메일을 7회이상 발송하였지만 자동응답으로 기다리라는 메일만 옵니다.

This casino is a total scam

I'm really surprised at the ratings.

이 카지노는 완전 사기 카지노다

평점이 이런것이 정말 놀랍습니다.

It doesn't make sense that the safety index is above average. It's a complete fraud.

안전지수가 평균이상이란게 말이안된다 완전 사기사시트입니다.

This casino has 600 complaints. I am so suprising they are rating as safe casino.

There are so many players has same problem here. Even on the instagram pages.

Hello Flyhuge,

As we are over the recommended period for withdrawal, can you please advise if there's been any processed since?

If not, we will try to intervene.

Regards,

Nick

Hi Nick.

There is no answer here either,

I think they blocked my IP.

I didn't receive the money.

I gave up on taking money from scammers.

I hope that victims like me will stop coming forward.

I don't want to waste any more time.

This is a criminal organization. They respond to scam sites and antagonize customers.

Look at the huge number of complaints.

Isn't this proof enough?

Thank you for your help.,

The worst and most disgusting scam casino

닉 안녕하세요.

여기서도 답이 안올라오고,

그들은 제 아이피를 막은 것 같아요.

돈을 받지못했습니다.

사기꾼들에게 돈을 받기를 포기하였습니다.

저와 같은 피해자들이 그만 나오길 바랍니다.

더이상 시간 낭비하고 싶지않습니다.

여기는 범죄 집단입니다. 사기 사이트에 응대는 엉망 고객을 적대화 하는 곳입니다.

어마어마한 컴플레인 수 보세요.

이것만으로도 입증이 되지않나요?

도와주셨어서 감사합니다.,

끔찍하고 더러운 최악의 사기 카지노

Thank you Flyhuge for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Flyhuge,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino team,

Could you please explain the player's situation in more detail? What is the estimated time frame for processing the user's pending withdrawals?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Good afternoon

Account verification has been successfully completed, the account is currently operating normally and the full functionality of the site is available.

Best regards, 1win team.

Добрый день!

Верификация аккаунта была успешно пройдена, в данный момент аккаунт работает в штатном режиме и доступен полный функционал сайта.

С уважением, команда 1win.

Thank you very much for your response and the update, 1win team!

Dear Flyhuge,

Can you please confirm the above-stated and that your issue has been successfully resolved?

Can I consider the matter closed and close the complaint accordingly, or is there anything else we can help you with?

Significant time passed since the casino representative's response, without any reaction from you, so I am providing you with 1 timer to respond. If there is no response/confirmation/update until the current timer expires, we will consider the matter successfully closed - resolved.

Thank you. Looking forward to hearing from you.