1win Casino - La cuenta del jugador está cerrada.

Sir 1win full scam me without reason to block my account please see this full fraud site 😭 my account was block. I am already 1win verify already . But block me

Dear debkumarmanna45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When did you create your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you very much for your reply, debkumarmanna45. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, debkumarmanna45, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you debkumarmanna45 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know why the player's account was closed. You can forward any supporting evidence to my email. (peter.c@casino.guru)

Thank you!

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Good afternoon

Within the framework of our rights, a decision was made to terminate cooperation with this user unilaterally. Funds were not withheld - the user's balance at the time of blocking was 0.

Best regards, 1win team.

Добрый день!

В рамках нашего права было принято решение завершить сотрудничество с данным пользователем в одностороннем порядке. Денежные средства не удержаны - баланс пользователя на момент блокировки 0.

С уважением, команда 1win.

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Thank you for the response 1win Casino representative, would it be possible to share what the player has done to warrant a block on your site? If that information is to stay confidential you can share it with me on my email. (peter.c@casino.guru) Thank you in advance!

Good afternoon

We sent the information to the email address.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес.

С уважением, команда 1win.

Thank you for the response 1win Casino representative. I have responded to your email requesting additional clarification. Looking forward to your reply! Thank you!

Good afternoon

We sent the information to the email address.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес.

С уважением, команда 1win.

Thank you for the clarification 1win Casino representative.

Dear debkumarmanna45, the casino has provided me with evidence of fraudulent activity. With that in mind, we believe the steps the casino has taken are justified and will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter