1win Casino - Los retiros de los jugadores se devuelven repetidamente.

I've made 12 withdrawal attempts and they keep returning the balance to my account. Customer service advised me to keep trying and to test other payment methods. I've tried using bank transfer to Banco Estado and BCI, withdrawing to my Visa card, and using Astropay.

Llevo 12 intentos de retiro y me devuelven el saldo a la cuenta, en servicio al cliente me indican que siga insistiendo y que pruebe otros metodos de pago, intenté con tranferencia bancaria a banco estado y a bci ,con retiro a tarjeta visa y con astropay.

Dear wmaisterow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It is the first time that I have played in that casino and obtained profits, I consulted customer service and they told me that they do not ask for documents unless they suspect the account and that everything is in order, there is nothing that prevents payment. They indicate that it is the payment providers who reject and that they cannot do anything, that you just have to insist 😒. So far I have made 20 attempts and the balance continues to be returned, I have spoken to customer service 4 times and they continue with the same response which is a copy and paste text and they still have no solution.

Es primera vez que juego en ese casino y obtengo ganancias, consulté a servicio a cliente y me dicen que no piden documentos a menos que sospechen de la cuenta y que todo está en orden, no hay nada que impida el pago. Indican que son los proovedores de pagos los que rechazan y que ellos no pueden hacer nada, que solo hay que hacer la insitencia 😒 . Hasta el momento llevo 20 intentos y sigue devolviendose el saldo, he hablado 4 veces a atencion al cliente y siguen con la misma respuesta que es un texto copia y pega y siguen sin dar solucion

After 24 attempts they finally paid me through Astropay, thank you very much for accepting my claim, it is now resolved 😊

Despues de 24 intentos por fin me pagaron por Astropay, muchas gracias por haber acogido mi reclamo, ya está solucionado 😊

Dear wmaisterow,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru