1xBet Casino - El depósito del jugador nunca ha sido acreditado a su cuenta de casino.

In Dec I made a deposit for XRP, the deposit, the truth is, I forgot, in January I received the confirmation that the deposit had barely reached the client, it is not a lot of money anyway, I asked in the 1xbet chat if the balance could be credited. They suggested that I send the information to info-en@1xbet-team.com where the truth is that when I saw them I sent all the information about the transaction that I have, which literally are captures and blockchain numbers confirming that a deposit was made to their wallet. The 1xbet staff has frustrated me not because my account has not been credited, but because of the lack of will to help because since I sent my email they answer me every 4 to 5 days later if it is not to tell me not to deposit in their site is that it was because I put the wrong information and the deposit went to another client.

To make deposits by XRP ask for 2 things

1. that it is deposited in the correct wallet and XRP wallet that if it is not from an XRP wallet to XRP 10 out of 10 times your wallet tells you that the wallets are not compatible

2. That you correctly put the Message number that it provides you on your deposit page at 1xbet now I don't know about you but I always use copy paste when it is an important numerical code or that I have to copy from place A to place B so as not to make mistakes. And because it's money, one even checks everything 2 or 3 times before submitting.

The truth is that I give up, the amount is not worth it, but the answers that they have given me are like they answer whatever it is to see what I believe and they do not take you into account as a client when trying to make a complaint in the chat, they put it aside My complaint to give more importance to the fact that the last time they helped me in English and now it was in Spanish. Why so many languages if there is no attempt to help or solve problems in any of them? Since I couldn't leave my complaint on 1xbet, or rather nobody blew my mind, I leave it here since I really use this page a lot to make decisions when I want to enter a new casino.

En dic hice un deposito por XRP el deposito la verdad se me olvido en Enero me llega la confirmacion que el deposito apenas le avia llegado al cliente no es mucho dinero de todos modos pregunte en el chat de 1xbet si se podia acreditar el balance. Me sujerieron mandar la info a info-en@1xbet-team.com donde la verdad al averles mandado toda la informacion sobre la transaccion que tengo que literalmente son capturas y numeros de blockchain confirmando que se izo un deposito a su cartera. El personal de 1xbet me a frustrado no por que no me an acreditado la cuenta si no por la falta de voluntad para ayudar por que desde que mande mi correo me contestan cada 4 a 5 dias despues si no es pa decirme que no deposite en su sitio es que fue por que yo puse la informacion incorrecta y el deposito se fue a otro cliente.

Para hacer depositos por XRP pide 2 cosas

1. que se deposite en la cartera correcta y de cartera XRP que si no es de una cartera XRP a XRP 10 de 10 veces tu cartera te avisa que las carteras no son compatibles

2.Que pongas correctamente el numero de Message que te proporciona en tu pagina de depositos en 1xbet ahora no se ustedes pero yo siempre que es un codigo numerico importante o que tengo que copiar de lugar A a lugar B uso copy paste para no equivocarme. Y por ser dinero uno asta checa 2 o 3 veces todo antes de hacer submit

La verdad me rindo la cantidad no vale la pena pero las respuestas que me an proporcionado es como que me contestan lo que sea aver que me creo y no te toman en cuenta como cliente al tratar de meter una queja en el chat pusieron a un lado mi queja para darle mas importancia a que la ultima vez me ayudaron en ingles y ahora era en espanol. Por que tantas lenguas si en ninguna existe el intento de ayudar o resolver problemas. como no pude dejar mi queja en 1xbet o mas bien nadie me pelo la dejo aqui ya que yo la verdad uso mucho esta pagina en tomar decisiones al querer entrarle a un casino nuevo.

Dear jorge8a07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino? Would it be possible that the deposit was declined due to being under the required minimum?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The funds have already been lost, I just wanted to voice my discontent with someone since there is no complaints department in the casino and it is not clear about the wallet if it is a single wallet for my account or if it is provided to multiple players. I would say by the "message" number that the casino provides is how they connect the payments to the accounts

Los fondos ya los di por perdidos yo nomas queria vosar mi descontento con alguien ya que en el casino no ay departamento de quejas y sobre la billetera no es claro si es una billetera unica para mi cuenta o es proporcionada a multiples jugadores. Yo diria por el numero "message" que proporciona el casino es como conectan los pagos a las cuentad

Do I understand correctly that the deposit has been credited eventually but money played and lost?

No, I didn't even forget that I had made a deposit. When I received confirmation from my portfolio that the deposit had been deposited successfully. Check the deposit because with cryptocurrencies I deposit in more than one casino and it was when I checked the account and it was not reflected. Send the email with the hash code and the screenshots and the info that was provided on the page.

No a mi asta se me olvido que avia hecho un deposito. Cuando me llego la confirmacion de mi cartera que el deposito avia sido depositado exitosamente. Cheque el deposito por que con cryptomonedas deposito en mas de un casino y fue cuando cheque la cuenta y no se reflejava. Mande el correo con el hash code y las capturas de pantalla y la info que se me proporciono en la pagina.

Dear jorge8a07,

I truly believe that the deposit didn't go through as the amount was below the required minimum. However, it is only my assumption and I could be mistaken.

Since you stated previously that you only wanted to express your dissatisfaction, could you please advise how you wish to proceed?

I will not proceed, I was just expressing my dissatisfaction

No procedere estava nadamas espresando mi disatisfaccion

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.