1xBet Casino LAT - El retiro del jugador se retrasó debido a una verificación no resuelta.

Good evening, the betting company 1xbet has not responded for days regarding the document verification needed to complete a withdrawal. I have sent several photos of the documents with a selfie more than 7 business days ago and the issue is still unresolved. I have reported this via chat and by phone, but they just ask me to wait. I urgently need these documents verified to proceed with the bank transaction with the company. Thank you.

Boa noite, a empresa de casa de aposta 1xbet, vem a dias sem retorno sobre verificação de documento para conclusão de levantamento, já fiz várias envios de foto documentos com selfie a mais de 7 dias úteis e não resolvem a situação, já relatei via chat via telefone só pedem para aguarda necessito verificação urgente desses documentos para movimentação bancária com a empresa, obrigado

Dear mmpinturas2015,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mmpinturas2015,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.