20Bet Casino - Al jugador se le niega la solicitud de retiro a pesar de la verificación.

After requesting a withdrawal of the small amount of 50 reais, I found the casino unwilling to pay me.

My account was already verified, yet they asked for numerous payment proofs, which I sent, all in my name, only one in my daughter's name since the amount came from her account.

I sent my identity card, birth certificate, and the official bank statement, but the Casino still refused to pay the amount I had won.

Após solicitar a retirada do pequeno valor de 50 reais, deparei-me com a indisposição da casa em me pagar.

Minha conta já estava verificada, ainda assim, eles pediram inumeros comprovantes de pagamentos, os quais eu enviei, todos em meu nome, apenas 1 em nome da minha filha, pois a quantia saiu da conta dela.

Enviei identidade, certidão de nascimento e o comprovante oficial do banco, ainda assim o Casino se recusou a pagar o valor que eu ganhei.

Hello EllenSousa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that using a 3rd party payment into the casino is strictly forbidden and the casino is not obligate to refund any money back to you but you daughter may try to request it from the casino.

Looking forward to your answer.

Regards,

Nick

Good evening Nick

In essence, my account was already verified, with all the relevant personal documents, but when I requested a withdrawal in the early hours of the 29th to the 30th, stress was created in my head.

The support is rude, an attendant wrote to me: "Unfortunately I don't speak your language and I am forced to use the translator to assist you."

Then I, as a customer, already have this problem and the support, which should be the calming channel, contrary to what was proposed, inflames the situation.

Then a "Ticket #K83YY: PROOF OF TRANSACTIONS IN THE NAME OF THE OWNER" started and never ended. I was advised to request the withdrawal again, and it was denied 4 times in a row.

I sent ALL THE PROOF, among them, there was 1 transfer that came from my daughter's bank account, only 1! And I sent this proof, as well as the documents that prove our relationship, which is no reason for them to withhold my money.

Can my daughter request a withdrawal? They will claim that she does not own the account.

Furthermore, we are talking about AN ISOLATED DEPOSIT, worth 30 reais, which I can prove its origin, the system in this house is shameful.

I have registration in other houses, and I will take the liberty of mentioning the "Only" one that has the policy of only making withdrawals to the CPF of those who also made the deposit, that is, there is consistency of information, and if I make a deposit on behalf of third parties, they refund.

Why did 20Bet only bother when paying? So the incoming transfer money could be fraudulent, but when it came to paying, did they follow the ethics board?

And what kind of casino is this, that keeps charging proof of each deposit that was wagered???? I have never seen this, and I have registered with many foreign houses, which carry out the verification and it is valid and works.

In short, everything requested was sent, but they say that some corner of the file is unreadable, IMPOSSIBLE, the receipts are official from the banks, and they asked me to "print"... you know?! WTF?!?!

Imagine if it was a hefty amount, but we're talking about 50 reais, and I've already left a lot more at the house.

Then I see some procedures, where people enter the Casino, with other people's data, take 60 thousand or more, moving 5, 6 accounts at the same time, and the ease is terrible... but ME, I can't get 50 real.

Bad service, ineffective procedures, unprepared staff, for it to be bad they would still have to improve a lot. I have parameters to evaluate Casino's procedure, and I dare to say that this aggressive and unreasonable verification has more to do with their dishonesty than with mine.

Okay, you already have reading for the rest of the week. haha ha

Hug

Boa noite, Nick

Em teor, minha conta ja estava verificada, com todos os documentos pessoais pertinentes, mas ao solicitar saque na madrugada de 29 para 30, instalou-se um estresse em minha cabeça.

O suporte é rude, um atendente escreveu para mim: "Infelizmente nao falo o seu idioma e sou obrigado a usar o tradutor para lhe atender."

Ai eu, como cliente, ja estou com esse problema e o suporte, que deveria ser o canal apaziguador, a contrário dio proposto, inflama a situação.

Depois iniciou-se um "Ticket #K83YY: COMPROVANTES DE TRANSAÇÕES EM NOME DO PROPRIETÁRIO" e nunca mais acabou. Fui orientada a solicitar novamente o saque, e ele foi negado 4 vezes seguidas.

Eu fiz envio de TODOS OS COMPROVANTES, dentre eles, existia 1 transferencia que saiu da conta Bancaria da minha filha, somente 1! E eu enviei esse comprovante, bem como os documentos que comprovam parentesco entre nós, o que não é razão para eles reterem o meu dinheiro.

Minha filha pode solicitar a retirada? Eles vao alegar que ela não é dona da conta.

Alem do mais, estamos falando de UM DEPÓSITO ISOLADO, no valor de 30 reais, que eu tenho como comprovar procedencia, é vergonhoso o sistema dessa casa.

Eu tenho cadastro em outras casas, e vou tomar a liberdade de citar a "Única" que tem a politica de so fazer saque para o CPF de quem tambem fez o depósito, ou seja, ha coerência de informações, e se eu faço um deposito em nome de terceiros, eles estornam.

Por que a 20Bet so se incomodou na hora de pagar? Então o dinheiro de transferencia de entrada pode ser fraudulento, mas na hora de pahar, eles viram o conselho de etica?

E que Casino é esse, que fica cobrando comprovante de cada deposito que foi apostado???? Eu nunca vi isso, e tenho cadastro em muitas casas estrangeiras, que fazem a verificação e ela é valida e funciona.

Em resumo, tudo que solicitado foi enviado, mas eles dizem que algum canto do arquivo esta ilegivel, IMPOSSÍVEL, os comprovantes são oficiais dos bancos, e olha que eles me pediram "print"...sabe?! WTF?!?!

Imagina se fosse um valor robusto, mas estamos falando de 50 reais, e eu ja deixei beeeem mais na casa.

Ai eu vejo uns procedimentos, que o pessoal entra no Casino, com dados de outras pessoas, leva de 60 mil pra cima, movimentando 5, 6 contas ao mesmo tempo, e a facilidade é sordida...mas EU, não consigo tirar 50 reais.

Atendimento ruim, procedimento ineficaz, equipe despreparada, pra ficar ruim eles ainda teriam que melhorar muito. Eu tenho parâmetro pra avaliar o procedimento de Casino, e me atrevo a dizer que essa verificação agressiva e descabida, tem mais haver com a desonestidade deles, do que com a minha.

Pronto, vc ja tem leitura pro resto da semana. hahaha

Abraço

Hello EllenSousa,

Unfortunately, you can't even make a single deposit using a 3rd party payment method no matter what is the relation between. You can always only deposit and withdraw with your own payment method and the casino has right to void the winnings and block any account if you do breach this term.

I'm really sorry but I'm afraid there is nothing we can do as you breached the casino terms.

Please be sure to never do it again in any online casino otherwise it will lead to the same problem again.

We will be now forced to reject the complaint.

Best regards,

Nick