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I've been trying to make a withdrawal for 2 days now and it keeps getting rejected. I talked to someone at the casino and they told me that it's obviously an issue with my bank. However, there is no issue with the bank. What can I do?

Προσπαθω να κανω αναληψη εδω και 2 μερες και συνεχως απορριπτεται.Μιλησα με καποιον απτο καζινο και μου ειπαν οτι λογικα ειναι θεμα της τραπεζας μου.Παρολαυτα κανενα θεμα δεν υπάρχει με την τραπεζα.Τι μπορω να κάνω?

Dear soudim29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please confirm that you have passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Could you please forward any relevant communication between you and the casino regarding the rejected withdrawal to veronika.l@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have passed all the verifications and have made several successful withdrawals.

Εχω περασει ολες τις επαληθευσεις και εχω κανει αρκετές επιτυχείς αναληψεις.

Have you made your previous withdrawals to the same bank account as you're trying to make now?

Dear soudim29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.