21Dukes Casino - El depósito del jugador no fue acreditado.

I have made the deposit through the polygon network and it was never credited.

Eh realizado el depósito a través de la red de polygon y jamás fue acreditado.

Hello Garzaaa85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 21Dukes Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it was your first ever deposit into the casino? Did you contact the casino with this issue and did you provide them the payment confirmation?

Looking forward to your answer.

Regards,

Nick

Good morning, yes, it was my first deposit and once the transaction was confirmed by the polygon scan, I contacted the live support and I have also sent an email to the support with the said receipts and I have not had any solution or response.

Buenos días si fue mi primer depósito y una vez confirmada la transacción por el polygon scan me comunique con el soporte en vivo y también eh realizado el envío de mail al soporte con los dichos comprobantes y no eh tenido solución o respuesta alguna.

Hello Garzaaa85,

Usually when a deposit is not credited the casino review takes at least a week and is mostly credited after they finish the investigation. As you deposited only 5 days ago I would recommend you to wait at least until the end of this week. If they wouldn't credit your deposit or let us know about it's status, we will definitely intervene.

Good evening, 10 days have passed and I still have no response from the casino. I have continued to communicate by chat and they only tell me to keep waiting, that they will respond by mail and the mails never send me and the money does not appear either

Buenas noches ya pasaron 10 dias y aún sigo sin respuesta alguna de parte del casino. Me eh seguido comunicando por chat y solo me dicen q siga esperando, que responderán por mail y los mail nunca me mandan y tampoco aparece el dinero

Hello Garzaaa85,

Did they give you any time frame of when should you receive your payment?

They didn't give me any solution. I've been waiting 16 days now.

No me dieron ninguna solución. Llevo 16 días esperando ya.

I would like to ask 21Dukes Casino to join us and help us resolve the player's issue.

20 days and still no news. Defrauded and more for being my first deposit

20 días y todavía no recibo noticias. Defraudado y más por ser mi primer depósito

Hello,

We hope this message finds you well!

Unfortunately we do not accept deposits via the polygon network, or any other network or token such as BEP-20(BUSD-T). Deposits can only be made via standard transfer of USDT. Since we cannot retrieve the funds, the transaction has not been credited to the casino account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

21Dukes

Hello Garzaaa85,

If the casino wasn't able to even receive your deposit, I would definitely recommend to contact the payment provider itself. Be sure to keep us informed as well.

I already give it up for lost, it only said when depositing that deposits were not received by bep20 from busdt, which was not the case because my deposit was by polygon in busd, but good luck that it was a small deposit

Ya lo doy por perdido, solo decía al depositar q no se recibían depósitos por bep20 de busdt lo cual no fue así porque mi depósito fue por polygon en busd, pero bueno menos mal q fue un depósito chico

Dear Garzaaa85,

Do I understand it correctly that you wish to close the complaint?

Dear Garzaaa85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.