22bet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I always used my 22bet account normally, I made withdrawals without problems, until I was asked for documents to do the withdrawal. I sent the documents they asked for, more than a week passed without an answer, I spoke on the chat and they only answer that emails are answered on a first-come, first-served basis, really?! More than a week has passed and still no response. They won't let me raise the money

Sempre utilizei a minha conta da 22bet normalmente, fazia levantamentos sem problemas, até que me pediram documentos para fazer o levantamento. Enviei os documentos que me pediram, passou mais de uma semana sem resposta, falei no chat e só me respondem que os e-mails são respondidos por ordem de chegada, a sério?! Passou mais de uma semana e continua sem resposta. Não me deixam é levantar o dinheiro

Dear Renata,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I was asked for the credit card statement, I sent it, but they asked again. I sent the credit card statement with the deposits made at 22bet underlined and my 22bet account movements underlined. The card statement has my name, address, which coincides with my citizen card, I think that is more than enough to prove that I am the owner of my credit card. This situation has been pending since the 7th of February, don't you think there are too many working days? The answer is always the same, emails are answered in order of arrival. I only ask to withdraw the money I deposited, I don't understand why there are so many obstacles.

I look forward to a solution as soon as possible

Foi me pedido o extrato do cartão de crédito, enviei, mas voltaram a pedir novamente. Enviei o extrato do cartão de crédito com os depósitos feitos na 22bet sublinhados e os movimentos da minha conta 22bet sublinhados. O extrato do cartão tem o meu nome, morada, que coincide tudo com o meu cartão de cidadão, acho que é mais que suficiente para comprovar que sou eu a dona do meu cartão de crédito. Esta situação está pendente desde o dia 7 de Fevereiro, não acha que são demasiados dias ´úteis? É que a resposta é sempre a mesma, os emails são respondidos por ordem de chegada. Só peço para levantar o dinheiro que depositei, não percebo o porquê de tantos entraves.

Fico a aguardar uma solução o mais breve possível

Dear Renata,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/22bet-Casino-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Hello,

We apologize for the delay in responding. We are happy to inform you that the player's account has been successfully verified and he has been making withdrawals without any problems since February 15, 2022, starting at 14:10:33.

If you have any further questions or queries, do not hesitate to contact us. We are always ready to help you at any time.

Thank you for the information.

Renata, can you please confirm if we can close this case?

Dear Renata,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.