22bet Casino - El proceso de verificación del jugador se ha retrasado.

Hello,

22bet has been delaying the completion of my verification for 2 days now in order to finally pay out my money.

I already sent my ID on Tuesday

I receive no response, no feedback, and no reaction.

Hallo,

22bet verzögert seit 2 Tage meine Verifizierung abzuschließen um endlich mal mein Geld auszuzahlen.

den Ausweis habe ich schon am Dienstag geschickt

ich bekomme keine Antwort keine Rückmeldung und keine Reaktion.

Dear jaafarmustafa32, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Hello

22bet is currently processing my withdrawal, but they have restricted my account so that I can no longer play. I will let you know later if I get the money in my account at all

Thanks

Best regards

Hallo

die 22bet bearbeiten momentan meine Auszahlung allerdings haben Sie meine Konto eingeschränkt dass ich nicht mehr spielen kann . Ich werde euch später Bescheid geben wenn ich überhaupt das Geld auf meinem Konto bekomme

danke

mit freundlichen Grüßen

UPDATE

The money has arrived successfully

thus the case is all solved to mark

Thanks

Best regards

UPDATE

Das geld ist erfolgreich angekommen

somit ist der Fall alles gelöst zu markieren

danke

mit freundlichen Grüßen

Dear jaafarmustafa32,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru