24Slots Casino - Los retiros de los jugadores se retrasan debido al exceso de documentación.

When I reload my balance, everything goes smoothly, but when it's time to make withdrawals, they ask for too many documents. Even after providing the documents, they still don't approve the withdrawal.

al momento de recargar mi saldo todo esta muy bien pero ya al momento de aser retiros piden demasiados documentos y aun así ya otorgando los documentos no aprueban el retiro

Hello ali24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Slots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!