4 Crowns Casino - El retiro del jugador se ha retrasado.

At the beginning of the year I won 820 euros in the 4 Crown Casino and had the money paid out in about 20 days. After the payout I continued to play deposit 20 with 500% bonus turnover 5000 euros stake maximum 5 euros. I kept to the bonus conditions and was then able to withdraw 910 euros. That was in the 1st week of February. Until March 23, 6 weeks then nothing happened except to hang out in the chat. Since I wanted to continue playing, I took back the amount of 910 euros that had already been unlocked and on the same day came to 2710 euros. I then paid out the 2710 euros again on March 23, since nothing has happened and I am always with me in the chat just put up with the same set of phrases. The waiting period for the payout is now 10 weeks. Maybe you could intervene with the casino manager why it is not paid out.

Habe Anfang des Jahres im 4 Crown Casino 820 Euro gewonnen diese auszahlen lassen in zirka 20 Tagen war das Geld am Konto. Habe nach der Auszahlung weitergespielt Einzahlung 20 mit 500% Bonus Umsatz 5000 Euro Einsatz maximal 5 Euro. Habe mich an die Bonusbedingungen gehalten und konnte dann 910 Euro in Auszahlung stellen. Das war in der 1 Februarwoche. Bis 23 März also 6 Wochen lang ist dann nichts passiert außer hinhalten im Chat. Da ich weiterspielen wollte habe ich dann den bereits freigespielten Betrag von 910 Euro zurückgenommen und bin damit am selben Tag auf 2710 Euro gekommen .Habe die 2710 Euro dann am 23.März wieder in Auszahlung gestellt seitdem ist nichts passiert und im Chat werde ich immer mit den gleichen Floskeln nur hingehalten. Wartedauer der Auszahlung mittlerweile 10 Wochen. Vielleicht könntet ihr mal beim Casinomanager intervenieren warum nicht ausbezahlt wird.

Dear Herbert,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Correctly, the payout has been open since March 23rd or is in process as can be seen in the screenshot, however

will not be completed. I have certainly had around 20 chat conversations in this regard and in chat

I am always told the same thing. Payouts are subject to a check, high level of payouts pandemic and some other blah blah always the same phrases for 10 weeks. I have a total of 1704 euros in the casino

paid a successful withdrawal of 820 euros. Since I have the impression that it is a financially weak casino, I then offered the casino you should transfer at least 884 euros what I have paid in. If it is possible within a week, I do without the rest, but not even the casino is apparently able. Strangely enough, my entire transaction history was then deleted except for 3 movements. 10 euros which I received from the casino for free but which have nothing to do with the profit, the withdrawal of the 910 euros on 03/23/2021 and the newly requested payment of 2710 euros also on 03/23/2021

Richtig die Auszahlung ist seit 23.März offen bzw steht in Bearbeitung wie in den Screenshot zu sehen ist aber

wird nicht vollendet. Ich habe sicherlich schon an die 20 Chatunterhaltungen diesbezüglich geführt und in Chat

sagt man mir immer dasselbe. Auszahlungen unterliegen einer Prüfung, hohes Maß an Auszahlungen Pandemie und einiges anderes bla bla immer dieselben Floskeln seit 10 Wochen. Ich habe gesamt 1704 Euro in das Casino

einbezahlt ein erfolgreicher Rückzug von 820 Euro. Da ich den Eindruck habe das es sich um ein finanziell schwaches Casino handelt habe ich den Casino dann angeboten man soll mir wenigstens 884 Euro überweisen das was ich einbezahlt habe wenn es innerhalb einer Woche geht verzichte ich auf den Rest aber nicht einmal dazu ist das Casino scheinbar in der Lage. Merkwürdigerweise hat man dann meinen ganzen Transaktionsverlauf gelöscht bis auf 3 Bewegungen.10 Euro die ich gratis vom Casino bekommen habe die mit den Gewinn allerdings nichts zu tun haben die Rücknahme der 910 Euro am 23.03.2021 und die neuerlich beantragte Auszahlung von 2710 Euro ebenfalls am 23.03.2021

Thank you very much, Herbert, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for taking my case. I also have a few chat copies if needed because after the casino didn't pay on time I wanted to have at least 884 euros, the difference to the first payout of 820 euros and what I deposited in total. (1704 euros)

Danke das Sie sich meinen Fall annehmen. Ich habe auch ein paar Chatkopien falls benötigt wird weil nachdem das Casino nicht fristgerecht zahlt wollte ich dann wenigstens 884 Euro haben die Differenz zur ersten Auszahlung von 820 Euro und dem was ich gesamt eingezahlt habe.(1704 Euro)

Hi Herbert,

I looked at your case and understand the situation. You can send all relevant conversations with the casino to my email address (peter.m@casino.guru). I will contact the casino and see if I can help. I would like to invite 4 Crowns Casino to the conversation to participate in the resolution of this complaint.

The player informed us by email that his account's verification was successful. However, the payment is still pending. We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Herbert,

Have you received your payment yet?

Unfortunately not send you an email with an attachment.

Leider nicht schicke dir eine Mail mit Anhang.

Hi Herbert,

Thanks for the email. I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future. I wish I could be of more help. In case your withdrawal will eventually get through, please let me know.

Best regards,

Peter