777onfire Casino - La solicitud de retiro del jugador no ha sido procesada.

Hello, I joined 777one fire yesterday and I won 1500,00 Euros without a bonus. I have uploaded all the documents for verification and requested a withdrawal. I have received absolutely no response from support, apparently, the agents are currently unavailable and it has been this way since yesterday morning! I have sent multiple messages and received no replies! I think it's an absolute outrage, I have never experienced anything like this in any other casino!!

Hallo ich bin seit gestern bei 777one fire angemeldet und habe einen Gewinn von 1500,00 Euro erzielt ohne Bonus. Ich habe alle Dokumente für die Verifizierung hochgeladen und eine Auszahlung beantragt. Ich erhalte keinerlei Antwort vom Support die Agenten sind derzeit nicht verfügbar das geht das seit gestern morgen so! Ich habe mehrere Nachrichten versendet es kommt einfach keine Antwort! Ich finde das eine absolute Frechheit sowas Hab ich bisher in keinem anderen Casino erlebt!!

Dear mariabottoni1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good day,

I was finally able to get in touch with support today. I didn't know that customer service isn't there 24/7. I was told that the verification can take 3 days as well as the payout. I'll wait and see then. Thanks for the reply.

Guten Tag,

Ich konnte heute endlich mit dem Support in Kontakt kommen. Ich wusste nicht das der Kundenservice nicht 24/7 da ist. Mir wurde gesagt das die Verifizierung 3 Tage dauern kann ebenso die Auszahlung. Ich warte dann mal ab. Danke für die Antwort.

Thank you for your reply, mariabottoni1993. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Everything went great! I received my money and this casino is really great! Sophie and Kate in particular helped me a lot. Recommend the casino. The payouts take a while but everything is GREAT!

Es ist alles super gelaufen! Ich habe mein Geld erhalten und dieses Casino ist echt toll! Vorallem Sophie und Kate haben mir sehr weiter geholfen. Empfehlen das Casino weiter. Die Auszahlungen dauern etwas aber ansich ist alles TOP!

Dear mariabottoni1993,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru