7Slots Casino - El depósito del jugador no llegó.

It's been 12 days and I still don't have an answer about my money deposit.

I have spoken with a machine that says now we will solve the problem.

famous alexander.

They do not answer my emails, nothing worries me about this situation.

Llevo 12 días aún no tengo respuesta sobre mi deposito de dinero.

He hablado con una maquina que dice ahora le solucionamos el problema.

Famoso alejandro.

No me responden los correos nada me preocupa esta situación.

Dear Basbru2715,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Well, the process goes on like this and still no one responds, I write them nothing.

Bueno así sigue el proceso y aun nadie responde, les escribo nada.

Now they ask me to reject the withdrawal and do it again... but wait 15 more days. it will be convenient

Ahora me piden que rechaze el retiro y lo haga de nuevo...pero esperar 15 días más. Será conveniente

Dear Basbru2715,

Please do as the casino advises and let us know the outcome as soon as there will be an update with the payment.

Good afternoon, I did what they asked me and I hope that this week the deposit can be received. I followed the instructions.

Thanks for the help

Buenas tardes realice lo que me pidieron y espero que esta semana se pueda recibir el deposito. Seguí las instrucciones.

Gracias por la ayuda

Good morning again, the casino does not respond to the casino, it has been 6 business days.

Help me it seems like a large scale scam

Buenos días nuevamente el casino no responde el casino, llevo 6 días hábiles.

Ayuda me parece una estafa a gran escala

Hello Basbru2715,

Can you please also forward the payment confirmation to nikolas.b@casino.guru?

Good morning, they still do not give an answer, they play with people, the one who makes the answers, does not know how to write... if you can help me or contact this casino...

Thank you so much

Buenos días aun no dan respuesta juegan con las personas, el que realiza las respuesta, no sabe escribir...si ustedes pueden ayudarme o contactar a este casino...

Muchas gracias

Good morning, there is still no response from the 7slots casino, I am concerned that they still do not have an answer regarding the withdrawal of my money.

They have commented something to you, I am on the lookout, thanks, regards

Buenos días aun no hay respuesta del casino 7slots, me preocupa que aun no tengan una respuesta sobre el retiro de mi dinero.

Les han comentado algo a ustedes quedo al pendiente gracias saludos

Hello Basbru2715,

Please forward the payment confirmation from your payment provider not the casino as it is not a relevant proof.

You can also send it to nikolas.b@casino.guru.

Also we could not contact the casino yet as we have not enough proof.

Good evening, the casino has not sent me the payment confirmation yet, I only have the support of the money I win and I am withdrawing. I sent the information to the email that was sent to me.

Thanks for the help

Buenas noches la confirmación del pago el casino aun no me la envía, solo tengo el respaldo del dinero que gane y estoy retirando. Envié la información al correo que me enviaron.

Gracias por la ayuda

Hello again, the casino did not make the deposit, denied it and unilaterally returned the payment to my casino box.

Now I made the deposit again and I received the email, confirm.

I hope it turns out now

Hola nuevamente el casino no realizo el deposito lo negó y devolvió unilateralmente el pago a mi caja del casino.

Ahora volví a realizar el deposito y me llegó el correo, confirme.

Espero que ahora resulte

Hello Basbru2715,

You claim from the beginning that it is about a deposit but I'm not entirely sure that we understand each other correctly. Are you talking about a withdrawal or deposit.

Withdrawal is when you try to transfer your money from the casino to your own payment account.

Deposit is when you want to transfer your money into your casino account.

Good morning, it is a withdrawal of money that I have won in the casino.

I asked that it be charged to my bank account, 40 days have passed.

An error unilaterally came out and I had to make my withdrawal again.

I got the email that asked me to confirm, something that had not happened before.

Confirm I wait again for the money to arrive

Buenos días es un retiro de dinero que he ganado en el casino.

Pedí que se cargue a mi cuenta del banco han paso 40 días.

Unilateralmente salió un error y tuve que realizar mi retiro nuevamente.

Me llego el correo que me pregunto para confirmar, algo que no había ocurrido anteriormente.

Confirme espero nuevamente que llegue el dinero

Thank you Basbru2715 for the clarification. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Basbru2715,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite 7Slots Casino to join the conversation.

Dear 7Slots Casino,

Can you please provide information about the player's withdrawal issues? Where was the problem?

If the information can't be shared publicly, please send them to michal.k@casino.guru

Dear Basbru2715,

We are very sorry about your problem. At this time we have sent a request to the provider in relation to your transaction.

We are doing our best to solve your problem as soon as possible.

Estimado Basbru2715,

Sentimos mucho su problema. En este momento hemos enviado una solicitud al proveedor en relación con su transacción. 

Estamos haciendo todo lo posible para resolver su problema lo antes posible.

Thank you for the response, 7Slots Casino,

Dear Basbru2715,

I understand your frustration, but the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. I can only ask you to please be patient as the casino need to check where the issue is with their payment provider, there is, unfortunately, nothing that can be done from our side now. I have my fingers crossed that this will be sorted out in a reasonable time 🤞

Thanks for the help now to wait patience first of all.

At least there is a response from the casino.

Thank you so much

Gracias por la ayuda ahora a esperar paciencia ante todo.

Por lo menos hay una respuesta del casino.

Muchas gracias

Thank you for understanding Basbru2715. As I already mentioned I have my fingers crossed that this will be sorted out in a reasonable time 🤞

Greetings Basbru2715,

According to the provider of the transaction, it was delayed due to the incorrect RUT number that you have entered. We will now cancel the transaction on our end, the money will be returned to your balance.

After that, you can create the withdrawal request again, but before that we advise you to carefully check the RUT number you have specified.

Un saludo Basbru2715,

según el proveedor de la transacción ella se retrasó debido al número RUT incorrecto que ha puesto. Ahora vamos a cancelar la transacción de nuestra parte, el dinero será devuelto a su saldo.

Después de eso, puede volver a crear la solicitud de retiro, pero antes le aconsejamos que revise cuidadosamente el número RUT que ha especificado.

Good morning 7Slots there is the copy of what was sent and my Rut is correct, in fact when I top up money I do it from the same account as mine, which is my Rut account from the Chilean state bank.

The transaction was already canceled 14 days ago and I made the withdrawal again.

This means that the transaction will be canceled again and I will have to make the withdrawal again.

I look forward to a positive response

Buenos días 7Slots ahí esta la copia de lo enviado y mi Rut esta correcto, de hecho cuando recargo dinero lo hago de la misma cuenta mía, que es mi cuenta Rut banco estado de chile.

Ya me cancelaron la transacción hace 14 días y volví a realizar el retiro.

Esto quiere decir que nuevamente me cancelaran la transacción y tendré que hacer el retiro nuevamente.

Espero pronta respuesta positiva

Keep in mind that when returning to make the withdrawal, when writing your RUT number, do not use additional characters such as "-" or "_", do not use the space " ", simply enter your number.

If you fill it in correctly, the transaction will be processed and you will receive the money in your account.

Tenga en cuenta que al volver al hacer el retiro, al escribir su número RUT, no use caracteres adicionales tipo "-" o "_", tampoco use el espacio " ", simplemente ingrese su número.

Si lo rellena correctamente, la transacción será procesada y recibirá el dinero en su cuenta.

1Option 15365876-5

2Option 15.365.876-5

3Option 153658765

Which of the 3 options should I put so that my payment is not withheld.

Stay tuned

1Opcion 15365876-5

2Opcion 15.365.876-5

3Opcion 153658765

Cuales de las 3 opciones debo poner para que no me retengan el pago.

Quedo al pendiente

Dear Basbru2715,

If I understand it correctly, the casino wrote you should insert just the numbers.

I recommend using 3 Option 153658765

Good morning, yesterday May 26, 7slots casino rejected my withdrawal, yesterday I did it again with the indication that they asked me. The money still comes out in my account, it has not yet been reduced and I will wait 3 business days to receive the money.

Thanks for the help and I hope now the money arrives.

Buenos días, ayer 26 de mayo casino 7slots rechazo mi retiro, ayer nuevamente lo realice de nuevo con la indicación que me pidieron. Aún en mi cuenta sale el dinero aun no es rebajado y esperare 3 días hábiles para recibir el dinero.

Gracias por la ayuda y espero que ahora llegue el dinero.

Thank you for the update, Basbru2715. I have my fingers crossed that it will work out this time 🤞

Good morning again, do what is requested, the deadline has expired and the money has not yet been deposited in my bank account.

They no longer answer the chat and neither do the 7slots casino emails.

I hope that it can be regularized on Monday, I will be 61 days since I made the money withdrawal and I have done it again 3 times and nothing.

I hope they have a coherent answer this time.

Greetings

Buenos días nuevamente realice lo que se pide se cumplió el plazo y aun no depositan el dinero en mi cuenta bancaria.

Ya no responden el chat y tampoco los correos 7slots casino.

Espero que se pueda regularizar el lunes cumplo 61 días desde que realice el retiro de dinero y lo he vuelto hacer 3 veces y nada.

Espero que tengan una respuesta coherente esta vez.

Saludos

I'm sorry to hear that, Basbru2715. Are you sure you followed all the steps that 7Slots Casino mentioned correctly?

Dear 7Slots Casino,

Is there still some issue on the payment provider's side, or what was the reason for the player not receiving payment, please?

If I followed the steps that were indicated to me, I expect a prompt response from Casino 7slots.

The emails, telephones and chats in Chile do not work, nobody answers.

I will await the answer.

Greetings and thanks for giving hope by contacting the casino and being able to read a response. A hug

Si seguí los pasos que me indicaron espero una pronta repuestas de parte del Casino 7slots.

Los correos, telefonos y los chat en chile no funcionan, nadie responde.

Quedaré al pendiente de la respuesta.

Saludos y gracias por dar una esperanza al contactar al casino y poder leer una respuestas. Un abrazo

Dear Basbru2715,

We have contacted the supplier again and they tell us that the RUT number is not correct. Please tell us which format you used this time and we will contact the provider for payment details.

Querido Basbru2715,

Hemos vuelto a contactar con el proveedor y nos dicen que el número RUT no es correcto. Por favor, dinos qué formato has utilizado esta vez y nos pondremos en contacto con el proveedor para obtener los detalles del pago.

Good afternoon, 7slots, that's my Rut, I've sent it to you anyway, and my state bank account is a Rut account. 15,365,876

I have reviewed the sending of the data and it is well sent.

You can verify that even the emails I uploaded are correct.

15,365,876-5.

I downloaded the withdrawal and put the Rut as indicated without points, hyphen.

Stay tuned

Buenas tardes 7slots ese es mi Rut se los he enviado de todas la formas y mi cuenta banco estado, es una cuenta Rut. 15.365.876

El envío de los datos los he revisado y esta bien enviado.

Puede verificar que hasta los correos que subí sale correcto mi rut.

15.365.876-5.

El retiro lo baje y puse el Rut como me indicaron sin puntos, guion.

Quedo al pendiente

Dear Basbru2715,

Please verify your RUT number and your bank number. The provider claims that when filling in the form again it mixed up the fields. This caused a delay in your transaction.

After clarifying the above information, we will cancel your transaction for you to try to withdraw them again

Estimado Basbru2715,

Verifique porfafor su número RUT y su número de banco. El proveedor afirma que al rellenar el formulario nuevamente confundió los campos. Esto causó un retraso en su transacción.

Después de aclarar la información anterior, cancelaremos su transacción para que intente retirarlos de nuevo

Dear 7Slots Casino,

Can you please confirm when the player inserts the RUT number like this: 15.365.876-5 will this be correct? Or should it be inserted like this 15.356.8765 without the dash ( - )?

Hi Michal,

it looks like the user mixed up the RUT number and the bank account number (in the report it looks like "accountbank_num").

Thanks for the update, 7Slots Casino.

Dear Basbru2715,

Please make sure, you insert the right data in the corresponding sections.

Good morning, I have made the withdrawal 4 times in all possible ways, do you think that everything you deposit with the same account that the provider should deposit does not know or does not have it.

Unfortunately I have even sent a copy of my Rut account.

The emails and everything they ask for, even lower the withdrawal amount.

I hope the supplier can give a solution and receive my money.

63 days and still nothing.

I'm on the lookout for 7slotscasino

Buenos días, he realizado 4 veces el retiro en todas las formas posibles, usted cree que todo lo que deposite con la misma cuenta que deben depositar el proveedor no sabe o no la tiene.

Lamentablemente he mandado hasta copia mi cuenta Rut.

Los correos y todo lo que piden, incluso baje el monto del retiro.

Espero que el proveedor pueda dar una solución y recibir mi dinero.

63 días y nada aun.

Quedo al pendiente de 7slotscasino

I reiterate your doubts, the State bank account in Chile is my Rut.

That's why you should get an error

My rut 15.365.876-5

State Bank Rut account

15,365,876

That's how my bank account is, that's why there must be the confusion.

But if they reject the withdrawal, I will send it to another account so as not to repeat the error.

Reitero sus dudas la cuenta del banco Estado en chile es mi Rut.

Por eso les debe aparecer un error

Mi rut 15.365.876-5

Cuenta Rut Banco estado

15.365.876

Así es mi cuenta del banco por eso debe estar la confusión.

Pero si rechazan el retiro lo enviare a otra cuenta para no reiterar el error.

Dear Basbru2715,

I understand that sometimes these things can be a bit confusing, every country has a bit different bank account format, sort code, routing code, etc.

Please make sure, you insert the right data in the corresponding sections. I have my fingers crossed that it will work out this time 🤞

I hope so I will change the bank account.

But they still do not reject the transaction to make the withdrawal again.

Thanks and fingers crossed.

Eso espero cambiaré la cuenta de Banco.

Pero aun no rechazan la transacción para realizar nuevamente el retiro.

Gracias y a cruzar los dedos.

Dear Basbru2715,

We will void the transaction shortly and you will have the opportunity to repeat it.

Estimado Basbru2715,

Anularemos la transacción en breve y tendrás la oportunidad de repetirla.

Good morning, make the withdrawal, change the bank account so as not to create inconveniences and I hope a prompt response to my request.

Thank you

Buenos días realice el retiro, cambie la cuenta del banco para no crear inconvenientes y espero pronta respuesta ante mi solicitud.

Gracias

Dear Basbru2715,

As the provider informs us, he has once again indicated an incorrect RUT number. We have canceled your transaction again and the money will be returned to your account. Please concentrate and redo the transaction. Before that, you can duplicate this form here to fill out in the chat and we will help you with this!

Estimado Basbru2715,

Como nos informa el proveedor, ha vuelto a indicar un número RUT incorrecto. Hemos cancelado su transacción de nuevo y el dinero será devuelto a su cuenta. Por favor, concéntrese y vuelva a hacer la transacción. Antes de eso, puede duplicar este formulario aquí para completar en el chat y le ayudaremos con esto!

Incredible today the term to cancel expired again and my Rut again appears wrong, if 7slots casino can verify I sent how to make the withdrawal and how to enter the information and it comes out that it is done correctly.

Send the photos of the process and what I put in them is approved.

use 3 Option 153658765

So enter the Ruth.

I'm waiting for them to tell me or show me the error.

Because at first glance it is the 6th time that I have asked for the money and I have changed the bank account so as not to confuse the provider.

Stay tuned

Increíble hoy vencía nuevamente el plazo para cancelar y mi Rut nuevamente aparece mal, si 7slots casino puede verificar envié como realice el retiro y como ingrese la información y sale que esta realizado correctamente.

Envíe las fotos del proceso y lo que puse en ellas está aprobado.

usar 3 Opción 153658765

Así ingrese el Rut.

Quedo al pendiente para que me digan o muestren el error.

Por que a simple vista es la 6ta vez que pido el dinero y cambie la cuenta del banco para no confundir al proveedor.

Quedo al pendiente

Dear 7Slots Casino,

This situation with the wrong RUT number is starting to become really strange.

I understand that all the information needs to be inserted correctly, but has the player really inserted the numbers wrongly so many times?

Can you please write the exact format that needs to be inserted so that the process is finally successful?

Dear Basbru2715,

The error that the provider duplicates for us looks like this:

"accountbank_ruth": 530182882,

accountbankrut: invalid rut"".

Check the spelling of your data.

Estimado Basbru2715,

El error que nos duplica el proveedor tiene el siguiente aspecto:

"accountbank_rut": 530182882,

accountbankrut: invalid rut"".

Compruebe la ortografía de sus datos.

Good morning, I changed the information as requested, we hope everything goes well now, thanks to Casino Guru and 7slots for answering the questions and providing solutions.

Wait for the corresponding deadlines.

Buenos días cambie la información como se pidió, esperemos que ahora salga todo bien, gracias a Casino Guru y 7slots por responder las dudas y dar soluciones.

Esperar los plazos que corresponde.

Thank you for the update, Basbru2715.

I know I've already written this multiple times, but I have my fingers crossed that it will work out this time 🤞

Dear Basbru2715,

We are very sorry for your situation.

We are always in touch and ready to help you.

Estimado Basbru2715,

Lamentamos mucho su situación.

Estamos siempre en contacto y dispuestos a ayudarle.

Good afternoon Casino Guru, first of all thank you very much for the help in this whole process, I also directly thank 7slots casino that also helped so that the representatives from Chile could pay the withdrawal of my winnings.

Thank you all a hug

Buenas tardes Casino Guru, primero muchas gracias por la ayuda en todo este proceso, también agradecer directamente a 7slots casino que también ayudó para que los representantes de chile pudieran pagar el retiro de mi ganancia.

Muchas gracias a todos un abrazo

Dear Basbru2715,

You are welcome 😊

Do I understand correctly that your withdrawal has been finally processed successfully and you have received your winnings? Can we consider your complaint to be solved?

Resolved the complaint very grateful for the management, both parties a hug

Resuelta la queja muy agradecido por la gestión, ambas partes un abrazo

Great news, Basbru2715. I'm glad to hear that we were able to help you solve your issue.

As the complainant confirmed that the issue was solved, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru