7Slots Casino - El pago del jugador se retrasa.

On August 21, I played at the casino and won a total of 8,725,000. From this win, I requested a withdrawal of earnings amounting to 7,300,000. I was told I would need to wait 21 days, a period that ended on September 19, but my prize money has still not been remitted. I need a response from the financial team as the support team has informed me that I must wait an additional two days given that each case is manually analyzed. However, I believe that a 21-day period should have been sufficient.

El dia 21 de agosto jugue en el casino y gane 8.725.0000 de esa ganancia soicite el retiro de ganancias por 7.300.000 me dijieron que debía esperar 21 dias fecha que se cumplio el 19 de septiembre y aun no me han cancelado mi premio, necesito una respuesta por parte del equipo financiero porque de soporte dicen que debo esperar dos días más porque caso caso es analizado manualmente, pero creo que 21 días es tiempo suficiente

Dear Natytaaa, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello, the truth is that it is the first time that I have won something, the casino support has always treated me very well, so I have no complaints, the identity verification was on August 30

Hola, la verdad es que es primera vez que gano algo, el soporte del casino siempre me ha tratado muy bien ante eso no tengo reclamo alguno, la verificacion de identidad fue el 30 de agosto

Dear Natytaaa, have you received your winnings yet or are you still waiting for them?

I'm still waiting😔

Aun estoy esperando😔

Thank you very much, Natytaaa, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I hope it will be resolved soon because more than the 21 days of waiting have already passed and nothing

Ojalá se solucione pronto porque ya pasaron más de los 21 días de espera y nada

Hello Natytaaa,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 7Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear 7Slots Casino,

Can you please provide an update on the payment status?

Thank you.

Kind regards,

Tomas

Thank you very much Tomas

Muchas gracias Tomas

Hello!

Dear Natyta,

Firstly, we want to apologize for making you wait.

Since you contacted us in the chat, we have started investigating the reason for the delay within our company.

As I can see, my colleagues from the financial department have checked this information and provided an update.

As my colleague from the support chat already told you, it is necessary to create separate withdrawal requests for limited amounts.

I can see that you have already created such requests and cancelled the previous payouts.

We want to thank you for your understanding. I can assure you that the new payout requests will be processed promptly.

We will do our best to improve your impression.

We apologize once again for any inconveniences caused.

Thank you for choosing 7Slots Casino!

Thank you very much, if the first withdrawal has already been deposited, I hope this does not take too long and the withdrawals are canceled more quickly because dividing the amount into 1,245 withdrawals is a rather overwhelming issue, but I hope to have good attention from the casino as it has been until now. now

Muchas gracias, si ya esta depositado el primer retiro ojalá esto no se tarde y los retiros sean cancelados de manera más apresurada porque divivir el monto en 1.245 retiros es un tema bastante agobiante pero espero tener una buena atención por parte del casino como ha sido hasta ahora

I was making withdrawals and my account was blocked 😡😡

Estaba realizando los retiros y mi cuenta fue bloqueada 😡😡

They inform me that my account was blocked for breaking the rule and I did not break any

Me informan que se bloqueo mi cuenta por incumplimiento de regla y no rompí ninguna

I want to clarify that I have never denigrated the treatment that the casino has had with me, on the contrary, I highlighted the attention of the customer service and the attention of the executive Fernando, who was the one who responded to me. My complaint was about the waiting time. I never said that it was a bad thing. casino or anything, I just need my winnings to be cancelled, I want to continue playing because I know it is a serious casino I am just waiting to withdraw my previous winnings

Quiero aclarar que jamás he denostado el trato que el casino ha tenido conmigo, por el contrario destaque la atención del servicio al cliente y la atención del ejecutivo Fernando que era quien me respondía mi queja fue por el tiempo de espera jamás dije que fuese un mal casino ni nada, solo necesito que se me cancele mis ganancias, quiero seguir jugando porque se que es un casino serio solo estoy esperando retirar mis ganancias anteriores

I feel really scammed by the 7 slots casino, they play with people and excite them based on lies and deception, I want what was agreed in the response given by the casino to be fulfilled

Me siento realmente estafada porel casino 7 slots, juegan con las personas y la ilusionan en base a mentiras y engaños quiero que se cumpla lo acordado en la respuesta que dio el casino

Dear 7Slots Casino,

Can you please provide us with any reasons why the player's account has been blocked?

Thank you.

Kind regards,

Tomas

I demand that the casino comply with the refund of my account and my funds as promised by the executive who responded to this same complaint,

Exijo el casino cumpla con el reintegro de mi cuenta y de mis fondos tal como se comprometió el ejecutivo quien respondió en esta misma queja,

Hello!

Dear Natyta,

I apologize for the delay in our response.

I understand your concerns regarding this situation. I would like to reassure you that every account undergoes a thorough review before any action, such as a block, is taken. It's important to note that the account was blocked due to a violation of the website's rules.

Instances like these are carefully investigated by the relevant department, and if any suspicious activities were observed on the profile, your account may have been blocked.

In this situation, we cannot offer any refunds, as you agreed to our terms and rules when creating your account.

Thank you for your understanding,

7Slots Casino

Your response is illogical, like after stating what would be cancelled, after making me divide my profit and having paid only 1 withdrawal, they say that I broke a rule that does not exist because I read and reviewed them completely.... It is not easier to admit that They are scammers who play with people's dreams.

Es ilógica su respuesta, como después de afirmar qué se cancelaría, después de hacer que dividiera mi ganancia y haber pagado solo 1 retiro dicen que rompí una regla q no existe porque las leí y revise completa.... No es más fácil admitir que son unos estafadores que juegan con la ilusión de las personas

Dear 7Slots Casino,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate

its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

Dear Natytaaa,

I hope this message finds you well. I am writing to address the recent issue regarding the blockage of your account on our platform. We deeply apologize for any inconvenience this may have caused you.

We initiated an additional check of your account and found a mistake in our system which caused an account block.

We understand the frustration and inconvenience that the account blockage may have caused, and we take full responsibility for this error. Rest assured, we have thoroughly reviewed the situation and have identified the mistake that led to the blockage.

As a measure to rectify the situation, we have initiated the refund process for the balance in your account. As for now, the real balance is on your account.

We value you as a customer and appreciate your understanding and patience in this matter. We sincerely apologize once again for any inconvenience caused and assure you of our commitment to providing you with a seamless experience moving forward.

You are welcome to request a withdrawal.

Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.

Thank you for your understanding and cooperation.

Sincerely,

7 slots Casino

The withdrawal can be a payment and not wait again for 21 more days, I assume?

El retiro puede ser un pago y no de esperare nuevamente 21 días más asumo?

Thank you for the information, 7Slots Casino.

Dear Natytaaa,

Can you please update us once you have made the withdrawal requests? Thank you.

Kind regards,

Tomas

If Thomas, no problem, I'll update you on how much my money has.

Si Thomas no hay problema te actualizo en Cúanto tenga mi dinero

I hope that 7slots casino does not make me wait the 21 days again, if my account has already been verified, it will generate a single withdrawal this time for 8,600

000 and I hope they don't tell me again that I should cancel it and withdraw it in small amounts because I have been waiting since August 21 and it is quite frustrating

Espero que casino 7slots no me haga esperar nuevamente los 21 días si mi cuenta ya fue verificada genere un solo retiro esta Vez por 8.600

000 y espero no me salgan nuevamente con que debo anularlo y sacarlo en montos pequeños porque Estoy esperando desde el 21 de agosto y es bastante frustrante

Dear 7Slots Casino,

Can you please inform us how the player's withdrawal request will be processed? Thank you.

Kind regards,

Tomas

Dear Natytaaa,

The withdrawal will be processed within the terms specified in the Terms and Conditions. However, I want to draw your attention to the fact that this is the maximum time frame.

Our specialists in the financial department always do their best to process the payout as quickly as possible.

As I can see, one payout request has been successfully processed from our side. The remaining payout requests will be processed soon as well.

Please don't worry and wait. At this stage, there is no reason to be worry about.

Best regards,

7Slots Casino

Dear 7slots, indeed a request for $232,000 was deducted from the real amount, in the system it still appears processing but it is not credited to my bank account, I appreciate your response and I hope my full withdrawal will be credited as soon as possible

Estimados 7slots efectivamente una solicitud porv$232000 de descontó del salgo real, en el sistema aun aparece procesando pero no esta abonado en mi cuenta bancaria, agradezco su respuesta y ojalá mi retiro completo sea abonado a la brevedad

Dear Natytaaa,

Can you please continue to keep us updated on the withdrawal progress? Thank you.

Kind regards,

Tomas

Yes Thomas no problem

Si Thomas no hay problema

The first withdrawal is in my account again and it appears with an error, I need a solution I do not want the 21 days to pass and have to wait longer, the request was made on August 21 and I have already been waiting for 2 months I need a solution

el primer retiro nuevamente esta en mi cuenta y aparece con error, necesito una solución no quiero que pasen los 21 días y tener que esperar más tiempo la solicitud la hice el 21 de agosto y ya llevo 2 meses esperando necesito una solución

Dear 7Slots Casino,

Let me quote your statement above:

Please don't worry and wait. At this stage, there is no reason to be worry about.

Can you please explain why the player's withdrawal request failed?

Best regards,

Tomas

Dear Natytaaa,

We regret to inform you that the payout has been canceled due to unforeseen technical issues.

Rest assured, the remaining payouts are currently in the queue for processing and will be addressed accordingly. We apologize for any inconvenience caused and appreciate your understanding and patience during this time.

Best regards,

7slots Casino

I just hope this is soon, thank you very much for your response

Solo espero que esto sea pronto, muchas gracias por tu respuesta

Dear 7Slots Casino,

We understand that mistakes and unexpected issues can occur. However, in this particular case, it seems that the player has followed all your instructions correctly, yet withdrawals are not being processed on your end. To ensure the payments start to process, I am extending the timer by 7 days.

Please inform us as soon as the transactions have been completed.

Thank you.

Kind regards,

Tomas

Dear Natytaaa,

We are writing to inform you that, due to technical issues, only one of your recent withdrawal requests has been canceled. We apologize for any inconvenience this may have caused.

However, please be assured that the rest of your payout requests are currently in the queue for processing and will be addressed promptly. The payout requests will be processed within the terms indicated in the Terms and Conditions of the website.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you.

Thank you for your understanding and patience in this matter.

Best regards,

7Slots Team

I just don't want to find new surprises, the wait has already been quite overwhelming, you will understand that if the original request was in August and we are already in November, I just want my withdrawal to be canceled as the customer service executives have told me in a single payment and not be surprised that they are going to cancel an amount per day because I requested 8,650,000 and not 24 payments of 366,000 as the casino divided it, which from what has been explained to me will arrive in a single payment.

Yo solo no quiero encontrar nuevas sorpresas ya han sido bastante agobiante la espera, comprenderán qué si la solicitud original fue en agosto y ya estamos a noviembre solo quiero que mi retiro sea cancelado como me han dicho los ejecutivos de servicio al cliente en un solo pago y no encontrarme con la sorpresa que vayan a cancelar un monto por día porque yo solicite 8.650.000 y no 24 pagos de 366.000 como lo dividió el casino, cosa que por lo que se me ha explicado llegará en un solo pago.

Dear Natytaaa,

Can you please update us on the current situation? Has there been any progress with your withdrawals?

Thank you.

Kind regards,

Tomas

Hello Tomás... It still remains the same, they gave me a payment date for November 17, which is where the maximum period of 21 days is met, I just hope that this time it is true

Hola Tomás... Aun se mantiene igual me dieron fecha de pago para el 17 de noviembre qué ahí se cumple el plazo máximo de los 21 días, solo espero que esta vez sea verdad

Thank you for the information. I'm now extending the timer by another 7 days, and hopefully, we will be closing the case as resolved.

Kindly let me know if there are any changes in the meantime.

Kind regards,

Tomas

Thank you Tomás for your help and concern about any changes, I will let you know, I hope it is positive.

Gracias Tomás por tu ayuda y preocupación ante cualquier cambio te aviso ojalá sea positivo

Hello Thomas, I am still waiting according to the response from 7slots casino, the payment should be registered on the 17th of this month, there are 21 days of this long wait.

Hola Thomas aun estoy a la espera según la respuesta de casino 7slots el pago debiese registrarse el día 17 de este mes ahí se cumplen los 21 días de esta larga espera

Dear Natytaaa,

To ensure that we have accurate information regarding your withdrawal, I'm now extending the timer for the casino. We hope to receive a response from them within the next two days. In the meantime, please let me know if you have already received your payment. Thank you.

Kind regards,

Tomas

Hello Tomas, good morning, I have not yet received my withdrawal money, hoping that it will be deposited on Friday.

Hola Tomas buenos días aun no he recibido el dinero de mi retiro esperando que el viernes ya esté depositado

Hello Tomás, good day, today I checked my casino account and everything is still the same, today the 21 days of waiting were completed.... And I have not received a response from the casino except that if the payment does not appear in my account today, I must contact you again. tomorrow... God forbid that I have to wait only until the afternoon and no more days since I have had this problem since August 21... Best regards

Hola Tomás buen día hoy revise mi cuenta del casino y aun sigue todo igual, hoy se cumplieron los 21 días de espera.... Y no he obtenido respuesta del casino más que si hoy no figura el pago en mi cuenta debo volver a comunicarme mañana... Dios quiera tener que esperar solo hasta la tarde y no más días ya que este problema lo mantengo desde el 21 de agosto... Saludos cordiales

I swear that with each passing day I feel more frustration with 7slots casino, until when do I have to continue waiting, the 21-day deadline has already been met and now they say that I have to wait a little longer.... I have been waiting for 4 months to be deposited... ..

juro que cada día que pasa siento más la frustración con casino 7slots, hasta cuando debo seguir esperando ya se cumplió el plazo de los 21 días y ahora salen que debe esperar un poco más.... Llevo 4 meses esperando que me depositen....

Good morning, dear Tomás, the 7slots casino has not yet deposited my winnings. In fact, they do not even give an accurate answer. This already seems like a joke in poor taste. I have been waiting for 3 months for my withdrawal to be canceled. It is of no use to me if it continues to extend. plus the deadline, on this same platform the casino assured that my account was carefully reviewed and that this time I would not have any problem with my payment, however, 6 more days have already passed than the 21-day period. I need seriousness and for 7slots casino to cancel the money I won, I don't want to think that this is a scam that plays with the hopes and feelings of the people who believe in this platform. I hope they take responsibility once and for all and the payment is reflected in my bank account.

Buen día, estimado Tomás el casino 7slots aun no realiza el deposito de mis ganancias es más aun no dan ni una respuesta certera esto ya parece un chiste de pésimo gusto, llevo 3 meses esperando que mi retiro sea cancelado no me sirve que se siga extendiendo más el plazo, en esta misma plataforma el casino aseguró que mi cuenta fue revisada minusiosamente y que esta vez no tendría problema alguno en mi pago, sin embargo ya han pasado 6 días más del plazo de los 21 días. Necesito seriedad y que casino 7slots me cancele el dinero que gané, no quiero pensar que esto es una estafa que juegan con la ilusión y los sentimientos de las personas que creen en esta plataforma. Espero que se hagan responsable de una vez por todas y se me refleje el pago en mi cuenta bancaria.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They weren't even present during the previous deadline... It's shameful how they make fun of people

Ni siquiera se hicieron presente durante el plazo anterior... Es vergonzoso el como se burlan de las personas

because the casino blocked my account again

porque el casino nuevamente bloqueo mi cuenta

I demand that the casino comply with what was agreed, it is a shame that they make fun of people in this way

Exijo el casino cumpla con lo acordado es una vergüenza que se burlen de las personas de esta manera

Dear Tomás, I need 7slots casino to clarify why my account is being blocked due to suspicion of fraud. That was the answer the customer service executive gave me. Yes, when they enabled my account, the only thing I did was request my withdrawal.

Estimado Tomás necesito que casino 7slots me aclare porque se me está bloqueando la cuenta por sospecha de fraude esa fue la respuesta que me dio el ejecutivo de servicio al cliente si cuando me habilitaron mi cuenta lo único que hice fue solicitar mi retiro

The casino not only refuses to cancel my withdrawal, but in every conversation they denounce my integrity as a person. I demand to know why I am accused of being disloyal and committing fraud.

el casino no solamente se niega a cancelarme el retiro si no que en cada conversación denostan mi integridad como persona exijo saber porque se me tilda de desleal y de cometer en fraude

Dear 7Slots Casino,

Can you please provide us with an explanation regarding the player's account being blocked again? As per your previous communication, it was stated that the blockage was due to an error on your side. However, it seems that similar issues are recurring, ranging from account blocks to technical problems with withdrawals, and no progress has been made so far.

We would like to request you to provide us with detailed information regarding the situation within a reasonable time frame. If we don't receive this information, we will be compelled to close the complaint as unresolved. Unfortunately, this may negatively impact your rating.

Dear Tomás, in case this complaint is closed due to the 7slots casino's non-response, can I continue to file more complaints against him until he answers me with something coherent???

Querido Tomás en caso que esta queja se cierre por la no respuesta del casino 7slots puedo seguir colocando más quejas en contra de él hasta que me responda algo coherente???

Dear Natytaaa,

I am writing to extend my sincerest apologies for any inconvenience caused by the temporary locking of your account. We understand the importance of accessing your account seamlessly and regret any frustration this may have caused.

Upon thorough review, it has come to our attention that this action was taken due to an inadvertent mistake on our end. We deeply regret any inconvenience this may have caused you.

In addition, I would like to assure you that the requested payout will be processed within the agreed-upon terms.

Should you have any further concerns or require clarification on this matter, please feel free to reach out to our customer support team. We are here to assist you in any way we can.

Once again, I apologize for any inconvenience caused, and I appreciate your understanding in this matter.

Thank you for your patience and continued trust in 7Slots Casino.

Warm regards,

7Slots Casino

This time I requested a new withdrawal for a lower amount so that I could wait only 5 days, once this amount is canceled I will request the maximum amount I have left. Hoping I don't have to wait 21 days again and the casino blocks my account again

Esta vez solicite un nuevo retiro por un monto más bajo así para esperar solo 5 días, una vez este monto sea cancelado solicitare el monto máximo que me queda. Esperando no tener que volver a esperar 21 días y que el casino vuelva a bloquear mi cuenta

Dear all,

We want to make one final attempt to resolve this issue. I am extending the timer by seven days. If no payment is received by the end of this period, the case will be closed as unresolved. The casino will not be able to extend the timer again simply by making empty promises.

Kindly keep us updated on any developments. Thank you.

I checked my account today and the withdrawal for 250,000 is in process. Once this is cancelled, I will request the remainder of my money. I will inform you of any modification to the casino immediately.

Revise mi cuenta hoy y esta en proceso el retiro por 250.000 una vez cancelado este solicitare el restante de mi dinero, cualquier modificación del casino les informo inmediatamente.

Dear Natytaaa,

Unfortunately, we regret to inform you that your recent withdrawal request has encountered an unforeseen issue.

After processing your withdrawal request, we encountered a complication with the bank, resulting in the refusal of the transaction. Your withdrawal canceled due to refusal by the issuing bank.

To expedite the resolution of this matter, we kindly request that you consider using an alternative payment method or another card.

Should you have any questions or require assistance in choosing an alternative payment method, please do not hesitate to contact our customer service team. Our support team is available to guide you through the process and address any concerns you may have.

We apologize for any inconvenience this situation may have caused and appreciate your understanding and cooperation in resolving this matter promptly.

We look forward to assisting you with your transaction using an alternative payment method.

Best regards,

7Slots Team

Can you answer me why they won't let me make the withdrawal now?

Me pueden responder porque no me dejan realizar el retiro ahora

Dear Natytaaa,

Can you please confirm if you have made any new deposits during the period while we are solving this case? Thank you.

If newly. I deposited 6,500 pesos but they say I must contribute 15,000

Si recién. Deposite 6500 pesos pero dicen que debo aportar 15000

And can you please explain why you have made these deposits? Was there any reason to deposit more when having issues with withdrawing funds?

Yes, because I wanted to verify if my debit card was the problem to withdraw my funds since they had suspended the withdrawal so many times

Si, porque quería verificar si mi tarjeta de débito era el problema para retirar mis fondos ya que habían suspendido el retiro por tantas veces