7Slots Casino - El proceso de retiro del jugador se retrasó para la revisión de la cuenta.

Hello, I am experiencing a delay with my payment of 2,200,000 CLP, which I requested on January 23rd. I should have received my payment on February 6th, after the processing time for my 22 requests of 100,000 CLP each, which they asked me to make. Prior to this, I had made a withdrawal of 2,300,000 CLP and several others of 150,000 each, all of which were successfully processed. My account has been fully verified with everything required by the casino. The executives tell me that my account is under review by experts to ensure I haven't violated any club rules. They cannot tell me how long this will take as they do not have access to such information. I am wondering if you could assist me with this issue, thank you very much.

Hola, tengo un retraso con mi pago de 2.200.000 CLP, que solicite el 23 de enero, el 6 de febrero debería haber recibido mi pago, esperando ya el tiempo de procesamiento de mis 22 solicitudes de 100.000 CLP que me solicitaron que hiciera, ya había hecho un cobro de 2.300.000 CLP y otros de 150.000 varios antiguamente, tengo mi cuenta verificada, con todo lo que solicita el casino, los ejecutivos me dicen que mi cuenta está siendo revisada por los expertos para ver si no infrinjo las reglas del club, que no saben cuánto demorará porque no tienen acceso a esa información, quería saber si me pueden ayudar en esta ocasión a solucionar mi problema, muchas gracias.

Hello cjmafra,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, it is verified from January, the first week if I am not mistaken, it is also real money not bonus, I have spoken from January 23 to date having the same answer that I should wait for the review of my account activity, which They don't know how long the process may take. I received payments last month after verification 2,300,000, but then I review my account until now.

Hola, está verificada de enero, la primera semana si no me equivoco, también es dinero real no de bono, eh hablado desde el 23 de enero a la fecha teniendo la misma respuesta que debo esperar la revisión de la actividad de mi cuenta, que no saben cuánto pueda demorar el proceso. Recibí pagos el mes pasado después de la verificación 2.300.000, pero después paso a revisión mi cuenta hasta ahora.

Hello, I contacted the casino, I will have the total of my deposit until February 21 at the latest, I will tell you anything, thank you very much 🙌

Hola, me comunique con el casino, tendré el total de mi depósito hasta el 21 de febrero a más tardar, le iré comentando cualquier cosa, muchas gracias 🙌

Hello cjmafra,

Please let us know once you will have any update by that date. Until then, the timer will be set on you.

Hello, I tell you that I am still waiting for my payment, the system is very bad, they tell me that I must continue waiting, the wait is so long that I played the money and lost, even so they do not deposit the 200,000 that were already deducted and it should have arrived on 21, now I won again, but I will not make the request again until they pay me those 200,000, it seems terrible to me that they make you wait 15 days, plus a month and after the payment date they make you wait again, which only gives me the feeling that I am being scammed since due to the long waiting time for payments, one tends to spend their money, I had 120,000,000, I did not know how to keep it and I can imagine the waiting time that must be had to collect that sum, now I have 2,500,000 left to collect, but the payment system is the worst, I feel that it is a strategy so that one always loses... I am still waiting for the payment... which was supposed to arrive on the 21st of February.

Hola, les comento que aún espero mi pago, el sistema es muy malo, me dicen que debo seguir esperando, tanto es la espera que jugué el dinero y perdí, aún así no me depositan los 200.000 que ya se descontaron y debería haber llegado el 21, ahora volví a ganar, pero no haré la solicitud nuevamente hasta que me paguen esos 200.000, me parece pésimo que te hagan esperar 15 días, más un mes y luego de la fecha de pago vuelven a hacerte esperar, lo que únicamente me da la sensación de que me están estafando ya que debido al tiempo tan largo de espera para los pagos, uno tiende a gastar su dinero, llegué a tener 120.000.000, no los supe mantener y me imagino el tiempo de espera que hay que tener para cobrar esa suma, ahora me queda 2.500.000 para cobrar, pero el sistema de pago es lo peor, siento que es una estrategia para que uno pierda siempre..... Aún espero el pago....que debía llegar el 21 de febrero.

Dear cjmafra,

We would like to inform you that transactions from our end have been successfully processed.

Currently, your transactions are in progress on the side of the payment provider. If you prefer, we can submit a request to cancel these transactions.

Alternatively, we recommend using another payment method, such as cryptocurrency, for the quickest receipt of your winnings.

Please note that any delays are not on the casino's side.

If you choose not to cancel the withdrawal request, we kindly ask for your patience during the processing period.

Best regards,

7Slots Casino

Hello, of course I am not going to eliminate the charge, otherwise I will have to wait a long time again, you say that you accepted my request and it complies with your rules as a casino, although you approved the requests, the payment provider does not fulfill its promise of payment, so it's not much fun to play, I'll find out about the cryptocurrencies, thanks.

Hola, claro no voy a eliminar el cobro, si no deberé esperar mucho tiempo otra vez, ustedes dicen que aceptaron mi solicitud y cumple con sus normas como casino, si bien ustedes aprobaron las solicitudes, el proveedor de pagos no cumple con su promesa de pago,, así no da mucho gusto jugar, averiguaré sobre lo de las criptó monedas, gracias.

Hello cjmafra,

The recommended time frame from any withdrawal is 14 days so if the casino processed the payment, it should arrive within the next 2 weeks. Until then, please let us know in case of any update.

The truth is that I got tired of waiting, I deleted the requests.....and I did not receive the payment, thank you

La verdad es que me cansé de esperar, eliminé las solicitudes.....y no recibí el pago, gracias

Hello cjmafra,

As you have lost the balance, there isn't much we can do from now on. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.