Alphawin Casino - La verificación del jugador está atascada.

I made an account with them. I won this amount and I was asked for an ID card, driver's license, selfie with ID card and selfie with a sheet of paper with a code on it, as well as a document for address ...

All was given gradually over 1 week. After giving the last selfie, my account was blocked.

ask for assistance

Направих си акоунт при тях. Спечелих тази сума и ми беше изискано лична карта , шофьорска книжка , селфи с лична карта и селфи с лист хартия с код на него , както и документ за адрес...

Всички беше дадено постепенно за 1 седмица. След даването на последното селфи акоунтат ми беше блокиран.

Моля за съдействие

Hello tenov8518,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alphawin Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process and since when is your account closed? Did the casino give you any explanation of the account closure?

It is sometimes common that the casino closes the players account until the verification is ongoing.

Looking forward to your answer.

Regards,

Nick

Hello tenov8518,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.