Ares Casino - El retiro del jugador se ha retrasado.

Arescasino..I'm waiting for 6 weeks no payout! And now answer jrin hotmail..I don't know what to do! Please

Arescasino..ich warte zeit 6 Wochen neine auszahlung!und jetzt Antworten auch jrin hotmail..ich weis nicht was ich machen sollen!bitte

Dear Juana7575R,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello I don't understand much here!

Hallo ich verstehe hier nicht viel!

The Arescasino! I'm waiting 10 April! I have withdrawn and now I'm waiting for my money! 3000 euros

Die Arescasino!warten ich zeit 10 April !habe ich auszahlen lassen und bist jetzt wartet ich auf meine geld!3000 euro

Thank you very much Juana7575R for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Juana7575R,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Ares Casino to the conversation to participate in the resolution of this complaint.

Thank you very much!

Viele Dank echt !

Today I have again! What loscost because of mrine payout! And like every day .. you write to me that i have to wait for the processing! But the 7 week now .. and i don't get my money! So dubious casino really .. unfortunately I did not know that is so I saw late unfortunately!

Heute habe ich wieder!was loscost wegen mrine auszahlung! Und wie jeden tag ..sie schreiben mir dass ich wartet auf due Bearbeitung muss !aber das 7 woche jetzt..und ich bekomme meine geld nicht! So unseriöse casino echt ..leider habe nicht gewusst das so ist habe spät gesehen leider!

Arescasino is cheating!

Arescasino betrügt!

Hi Juana,

We still haven't heard from the casino. We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Juana,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I recommend you read a review of each casino before you start playing in the future. I wish I could be of more help.

Best regards,

Peter