Ares Casino - La retirada del jugador se retrasa.

I requested a withdrawal on 12/01/2022. And so far hasn't happened.

Can someone maybe help me

Ich habe am 12/01/2022 einen Auszahlung beantragt. Und bis jetzt nicht passiert.

Kann jemand vielleicht mir Hilfen

Hello wazzanahmad512,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Ares Casino.

Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

That's the first and last payment. AND MY ACCOUNT VERIFIED SINCE 01/12/2022. I used bonus. I've really lost my patience. That's really cheating

Das ist ja schon erst mal and letzte den Auszahlung. UND MEINE KONTO VERIFIZIERT SEIT 12.01.2022. Ich habe ja Bonus benutzt. Ich habe wirklich meine Geduld verloren.Das heißt wirklich Betrug

Dear wazzanahmad512,

And did you use any bonus? Is the casino still responding to you? When was the last time they responded and what was it? Please forward any relevant screenshots or e-mails to nikolas.b@casino.guru.

Regards,

Nick

Hello dear Nick

I used the bonus. This is last answer today.

Hallo liebe Nick

Ich habe den Bonus verwendet.Das ist letzte Antwort heute.

Thank you wazzanahmad512 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it and I hope we will be able to help you out.

Regards,

Nick

Dear Nick

It would be very nice. And I thank you in advance

Liebe Nick

Es wäre ganz lieb. Und ich bedanke mich im voraus

Hello, wazzanahmad512,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Ares Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Ares Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

It would be very understandable and totally helpful. Because I got sick.

Es wäre sehr verständlich und total hilfreich. Weil ich mir krank geworden.

We would like to ask Ares Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear wazzanahmad512,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru