Ares Casino - Los retiros de los jugadores se retrasan a pesar de haber jugado con éxito.

Hello, I have previously rated Ares Casino as very good with you. After that, no more payouts were made. 6 months ago, €1000 was not paid out and was credited back to the account exactly 3 months later. I then requested the money for payout again, which I cancelled myself after 1 month. With that, I earned 2700 and requested a payout on 26.11.2023. On 26.02.2024, exactly 3 months have passed and it will then be credited back. This is so illogical, because they don't want to pay out the money anyway. In contrast to the previous payouts, I did not change my playing style or used any tactics. I would of course like the money, because as a player, you usually get your stake back. Kind Regards, elfe1962

Hallo , ich habe bei Ihnen das Ares Casino schon Mal als sehr gut bewertet.Danach wurde nichts mehr ausgezahlt. Vor 6 Monaten wurden 1000 € nicht ausgezahlt und genau nach 3 Monaten wieder auf Konto gutgeschrieben. Dann habe ich das Geld wieder zur Auszahlung beantragt ,was ich dann nach 1 Monat selbst abgebrochen .Damit habe ich 2700 erzielt und am 26.11.2023 eine Auszahlung beantragt .Am 26.02.2024 sind genau 3 Monate um und es wird dann wieder gutgeschrieben .Das ist sowas von Unlogisch , weil die das Geld eh nicht auszahlen wollen. Ich habe im Gegensatz der vorherigen Auszahlungen meine Spielart nicht verändert , oder irgendeine Taktik verwendet .Ich hätte das Geld natürlich gerne , weil man als Spieler in den meisten Fällen sein Einsatz zurück bekommst .LG elfe1962

Dear elfe1962,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Ares Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you accumulated your winnings with or without an active bonus?

Has the casino explained to you why your payments get canceled?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, the bonus conditions were met. I wrote to their support twice and asked for an opinion and wanted to know the reason. I didn't contact anyone in the chat, they always have the same excuses. Before I gave a good review, everything went well. I don't understand it!! Greetings Jutta

Hallo , die Bonus Bedingungen waren erfüllt .Ich den deren Support schon 2 Mal angeschrieben und um Stellungnahme gebeten und wollte den Grund wissen .Im Chat habe ich niemand kontaktiert , die haben immer die gleichen Ausreden . Bevor ich eine gute Bewertung , lief alles gut .Ich versteh das nicht !!LG Jutta

Hello, all but 1 of the transaction pages have now been deleted. It looks like they are preparing. As I said, on February 26th, 2024 they will credit the money again and then it looks like I only paid in twice. LG Jutta

Hallo ,mittlerweile wurden bis auf 1 alle Transaktions Seiten gelöscht .Sieht so aus als bereiten die sich vor .Wie gesagt , am 26.02.2024 werden die das Geld wieder gut schreiben und dann sieht es so aus als habe ich nur 2 Mal eingezahlt .LG Jutta

Dear elfe1962,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.