B7 Casino - La retirada del jugador se retrasa.

Since the 28th of november trying to withdraw. Verifcation was settled on the 1st of December. I made on that date a withdraw and they said within 24 hours will be approved. ITS NOW 18 DAYS LATER! I contacted them more then 20 times and everytime they said it will we paid soon its in the hands of a other relevant team. This is ridicilious when i played for more then 700 euro it was no problem but now i have a withdraw and 18 days later they didn't do anything They also send it more then 10 times to speed up the proces.

Dear RG1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, this is my first withdraw en i didn't use any bonusses.

WTF man these guys are really f***g scammers!

I played for more than 750 euros and fortunately won 450 euros with the last deposit.

This gave me 450 euros back when I carried out verification and waited 20 days. Now they say yes, you deposited money from a third account so now your account is closed. So now I just lost 750 euros. WTF this can't just be possible! They should know that they are closing my account, but now they are literally STEALING 450 euros!

WTF man deze gasten zijn echt f***g oplichters!

Ik heb voor meer dan 750 euro gespeeld en gelukkig met de laatste storting die 450 euro gewonnen.

Daarmee heb ik 450 euro mee terug gewonnen toen verificatie uitgevoerd en 20 dagen gewacht. Nu zeggen ze ja je heb vanaf een derde rekening geld gestort dus nu is je account gesloten. Dus nu ben ik gewoon 750 euro kwijt. WTF dit kan toch niet zomaar! Dat ze m'n account sluiten moeten hun weten maar nu STELEN ze gewoon letterlijk 450 euro !

They mentioned '' The Company does not accept payments from third parties.'' but this is not true THEY ACCEPTED IT! And i used ALSO my bank account!

I checked their terms as well before depositing and NOTHING mentioned about this

6. Depositing

6.1. You may only participate in games if you have sufficient funds on account for such participation.

6.2. Please note that the minimum deposit amount is €15 or the equivalent amount in different currencies. The maximum deposit amount depends on the payment method you decide to use.

6.3. We can, under certain circumstances, credit a player’s account with a personal "bonus". The conditions for the crediting of the bonus and the amount of the bonus are determined by the Casino and set out on the Website from time to time. If an account contains both the real funds and bonus funds, the bonus funds will only be available for wagering once the existing real funds have been used. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus funds and all winnings from this bonus will be forfeited.

6.4. Kindly note that bonuses come with specific bonus terms and conditions ("Bonus Terms and Conditions"). These can be found on the Website.

6.5. The Company is not a financial institution and thus should not be treated as such. Your account will not bear any interest.

6.6. Deposited amounts are available on the account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.

6.7. The Casino is not an exchange and therefore does not execute any conversion between any currencies.

6.8. You may only use your own personal credit/debit card or another payment method to fund your account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts, must correspond to the name registered on your account.

6.9. Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through payment systems. If you want to limit your gambling in the Casino, please use any other available option.

6.10. When depositing using cryptocurrencies, kindly ensure you’re depositing an amount greater than or equal to the minimum deposit limit for that particular currency as displayed on the deposit page of your account. Deposits below this limit cannot be processed by our payment processor and will not reach your account and nor can they be returned to you.

6.11. Internet gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorized to use your payment card to complete this transaction.

6.12. Cardholders are responsible for being aware of the laws concerning online gambling in their country of domicile.

6.13. Participation of minors in activities offered on this Website is prohibited.

'' 5.8. You are not allowed to transfer funds from your account to other players, receive funds from other players into your account, or transfer, sell and/or acquire user accounts.''

I did not do that ass well!

I read all their terms and ITS NOT CORRECT. It's mentioned nowhere what they said!

I apologize for the delayed response.

Do I understand correctly you deposited in the casino using a payment method that is not under your name?

Dear RG1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, it's fixed sorry for not informing! It's handled

Dear RG1990,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru