BABIBET Casino - La retirada del jugador se ha retrasado.

The casino has not responded to emails by phone and has had no active chat for 2 days and has not responded to messages left in chat. The documents are all sent and the payment with ecopayz should be almost immediate

Il casinò non risponde al telefono alle mail e da 2 giorni non ha chat attiva e non risponde nemmeno a messaggi lasciati in chat. I documenti sono tutti inviati ed il pagamento con ecopayz dovrebbe essere pressoché immediato

Dear Igor,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Could you please advise how many days ago you have requested the withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

In fact, I noticed that it blocks the chat probably based on the IP and registration mail. After 3 days I tried to connect in chat with a different vpn and without e-mail and they took me and then blocked me as soon as I left, you have to enter anonymously and change country. The idea is that after a few payouts, if you win, you will continue to ask for other documents, even if perfect, and then if you don't get tired, they will block you

In realtà ho notato che blocca la chat probabilmente in base agli IP e mail d'iscrizione. Dopo 3 giorni ho provato a collegarmi in chat con vpn diverso e senza mail e mi hanno preso per poi bloccarmi appena uscito, bisogna entrare anonimi e cambiare paese. L'idea è quella che dopo un po' di versamenti se vinci ti continuano a chiedere altri documenti anche se perfetti e poi se non ti stufi ti bloccano

Thank you very much Igor for your quick reply. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Igor,

I will contact the casino now and hopefully we will receive some answer soon.

Thank you for your patience.

Case resolved payment occurred

Caso risolto pagamento avvenito

Hello Igor,

I am very happy to hear this news. I am closing the complaint as 'resolved'.