Bankonbet Casino - El retiro de las ganancias por parte del jugador se retrasa.

Hello!

I made a deposit of 145e and won 2000e, I have two active withdrawals of 500e each because they only allow to withdraw 500e each day. The issue is that they have not asked for verification and I'm unsure if I will receive the full amount I won.

Hola!

Hice un deposito de 145 e y gane 2000e, tengo dos retiros activos de 500e cada uno porque solo admiten retirar 500e cada día, la cuestión esque no me piden verificación y no se si recibiré la cantidad ganada.

Hello Lorennnn06,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

El 14 del 3, con dinero real y el casino me dijo que demomento no hacía verificación y que esperara

Hello Lorennnn06,

Can you please answer to my previous questions?

The withdrawal has been pending since March 14.

The profit is accumulated with real money.

The last time I spoke to the casino it was about active withdrawal.

El retiro está desde el 14 de Marzo pendiente de retiro.

La ganancia la acumule con dinero real.

La última vez que hable con el casino se trato de la retirada activa.

Hello Lorennnn06,

As stated above, withdrawal may take up to 14 days so please inform us if it would take longer. Until then, I can recommend you to wait only.

Dear Lorennnn06,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.